Log In
Sign Up
Software & Technology
Uber Hiring for Merchant Premium Support Job at Chicago, IL Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
This full-time role has a hybrid schedule (50% from home, 50% from the office in downtown Chicago) and has an hourly pay rate of $21.00 plus Uber’s full benefits and perks.
About the Role
Premium Support Customer Support Specialists will provide white-glove, expedited support for enterprise restaurants who use the Uber Eats platform! Premium Support Specialists are skillful communicators who can tailor their messages to suit diverse audiences and varied support modalities including phone, email, and chat. In addition to resolving restaurant issues, Premium Support Specialists analyze case details and trends and provide insights to key stakeholders!
This full-time role has a hybrid schedule (50% from home, 50% from the office in downtown Chicago) and has an hourly pay rate of $21.00 plus Uber’s full benefits and perks.
What You’ll Do
- Case manage and resolve support contacts that have been brought up by stakeholders
- Provide support through personalized emails and inbound/outbound phone calls
- Leverage multiple resources and knowledge bases (KBs) to navigate ambiguous/outlier cases, build clear action steps, and reach full resolution
- Send timely status updates, case reports, and process-improvement proposals to stakeholders on a consistent basis
- Maintain positive relationships with restaurants who have had a challenging experience
- Think outside of the box to develop creative support solutions that best serve merchants and Uber
Preferred Qualifications
- Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
- Strong written and verbal communication skills – You are an effective communicator and listener, and you’re comfortable expressing ideas and opinions to varied audiences
- Excellent interpersonal skills – You establish trust and effective working relationships with internal and external stakeholders
- Strategic problem solving – You can use multiple resources to inform and support critical decisions
- Desire to learn – You’re a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
- High flexibility – When the only constant is change, you’re ready to roll with the punches while remaining customer-centric and driving resolutions
- Bachelor’s Degree in Business, Communications, English, or Journalism
- Experience in the restaurant or retail delivery industry
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, Uber recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.
For Chicago, IL-based roles: The base salary amount for this role is $43,680 per year. You will be eligible to participate in Uber’s bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
