Tyler Technologies Hiring for Associate Software Support Specialist at Yarmouth, ME  Full Time

Remote | Billings, Montana

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• May submit client issues to development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

• Bachelor’s degree in Accounting/Finance or related field or equivalent experience.
• Experience with Accounting, Finance and/or Payroll preferred
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools a plus.

Come join us as we transform the public sector! Our guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many .

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. .