Turner Techtronics Inc Hiring for Desktop Technician L1 – Florida Job at Orlando, FL Full Time

Job Description:

Level I Desktop Technician denotes an individual who has both proven field service experience (i.e. min. 1 year) and the technical knowledge, communication, and organizational skills necessary to independently perform and complete hardware diagnostic, repair and maintenance services for a wide range of products/brands. Individual must have an A.S. degree or equivalent of vocational training and must meet minimum TTI OEM certification requirements;

Level II Senior Technician must meet above-stated qualifications and has Comptia A+ Certification. Both level techs report directly to any assigned On-Site Administrator and/or to the Technical Services Manager.

Skills:

• Good oral/written communication skills
• Proficient in basic electronics
• Proficient in Windows Operating Systems such as 7, 8.1, and 10
• Must be competent in and/or certified for IBM, COMPAQ, HEWLETT PACKARD and/or APPLE systems
• Professional, reliable, detail-oriented and motivated to learn
• Must be able to work effectively within time constraints

Essential functions of this at-will job position include:

Duties:

A Senior Field Technician is expected to successfully perform both the following long-term and daily duties as published below and as amended and/or added either expressly or implicitly by management.

Long-term Duties:

• Actively and enthusiastically participate in the development and improvement of TTI service operations
• Professionally represent and protect the interest of TTI in all interactions with customers, vendors, employees
• Provide the Technical Services Manager and any assigned On-Site Administrator with timely insights into any significant client relations developments, etc.
• Improve technical proficiency in accurate system diagnosis/repairs
• Pursue and successfully complete any offered or required manufacturer or TTI training courses to heighten personal proficiency

Daily Duties:

• Effectively manage multiple projects and priorities
• Perform and complete all assigned service calls in an accurate and timely manner- includes duties of check-in/checkout with Front Office or Administrator, appointment confirmations with clients, proper invoice completion, general service preparedness, etc.
• Serve as an informed and reliable member of TTI by anticipating and satisfying customer and management requests for information or service in a timely and professional manner- no justifiable customer complaints
• Communicate in a positive, cooperative manner with co-workers
• Increase technical proficiency through hands-on repairs (on-site or in-house) and/or technical manuals or mentors
• Satisfy or exceed service performance goals, including average call rates, average response timeframes, etc.
• Provide auxiliary assistance to other service providers in the performance of repair and support services
• Perform daily reporting requirements
• Respect and adhere to all TTI policies and procedures

Physical Requirements:

• Adequate vision and dexterity to disassemble, reassemble and operate computer systems, printers and peripherals
• Adequate speech clarity and hearing to communicate efficiently with clients both on-site and via telephone interactions
• Satisfactory mobility to independently satisfy on-site repairs
• Physical strength adequate to carry/move required tools, parts, equipment and systems
• Must be able to deal with high pressure situations and time constraints effectively
• Position requires moderate lifting (up to approx. 60 lbs.)
• Ability to sit for prolonged periods of time
• Ability to walk between various client buildings in a campus environment and/ or ability to walk between and around building floors

Additional Requirements:

In addition to the technical knowledge, experience and competence required of this particular job position, TTI’s employees must also possess problem-solving skills, intelligence, perseverance, orderliness, responsibility, drive toward and satisfaction at the attainment of goals, calmness and endurance under stressful conditions, consistency and predictability in the regular attendance to duty, individual initiative as well as participation in group efforts, correct estimation of specific circumstances, fairness, empathy, appreciation toward fellow workers, and effective communications skills.

In keeping with these job requirements, TTI may choose to utilize application forms, interview procedures and/or pre-employment non-medical, non-psychological testing regimens that will assist TTI to determine whether applicants can meet TTI s performance standards. Applicants for the above job position may be required to undergo such screening procedures.

NOTE: The statements herein are intended to describe the general nature and level of work being performed by TTI employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of TTI.

Candidates must be able to perform the essential functions of this position, with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.