Tufts Technology Services (TTS) is a university-wide service organization committed to delivering
technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of
Tufts’ campuses, as well as a 24×7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile
community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional
development. Learn more about TTS on our website. www.it.tufts.edu
What
You’ll Do
The Multimedia Support Specialist is primarily responsible for providing effective Tier 2 support, preventative
maintenance, and consultation for the following service areas: classroom and lab technology; digital and analog audiovisual/multimedia
systems and services; event and meeting space technology; event planning, coordination, and support; conferencing and collaboration services
(e.g. video, web, and teleconferencing); videography and streaming services; and lecture and content capture services. In addition to
supporting this suite of services, the position will also provide consultation and training on their effective use to faculty, students and
staff. As desktop and audiovisual/multimedia solutions continue to converge, the role is also expected to provide Tier 2 frontline support
for end user desktop (Windows and Mac), software, and other technology services. The position will regularly create and update both end-user
facing and internal technical documentation. This position will also participate in periodic project work to implement upgrades to spaces as
well as to deploy new and enhanced multimedia services to the Tufts community. In addition to classroom support, this position will also
support conferences live events, and meetings for the Tufts community and facility rentals
This position is onsite and not eligible
for remote work. While the position will primarily be supporting the Medford campus, travel to our Boston Health Science, Fenway and Grafton
campuses may be required. As a customer-facing organization, we expect all technology support team members to represent TTS to our client
population in a professional manner. As such, the expectations of TTS is that you will wear business appropriate, professional attire that
is clean, neat, and work appropriate.
What We’re Looking For
Minimum Required Experience, Education,
Background, And Certifications/Licenses
o Video conferencing with a demonstrated understanding of
networking and delivery standards. Knowledge in IP-based video conferencing systems, preferably Cisco SX/DX/Room Kit systems.
o Web
conferencing solutions such as WebEx and Zoom.
o Classroom and event space technologies such as projectors and screens, control panels,
switchers, audio/video players (DVD/Blu-ray/CD), sound systems, microphones, document cameras, content capture, SMART boards, Sympodiums,
etc.
o Event planning, coordination, set, strike, and live event support (including audio, projection, conferencing, video recording,
and streaming).
o Videography, post production editing, DVD and CD duplication using software such as Adobe Premiere, Photoshop, Final
Cut Pro, and Encore.
o Onsite support of end user desktop and software services such as: Windows, Mac OS, MS Office, Exchange and
Outlook, mobile devices (iPhone, Android, tablets), Antivirus /malware software, TCP/IP, and printers.
Additional Preferred Experience, Education, etc.
Tufts is an Affirmative Action/Equal Opportunity Employer and actively seeks candidates from diverse backgrounds.
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