TTCU Federal Credit Union Looking for Director of Payment Solutions at Tulsa, OK  Full Time

Position Summary

Manage electronic delivery channels between TTCU and the membership. Electronic delivery channels includes existing technologies currently used by TTCU as well as researching and making recommendations regarding the implementation of new technologies. This position will not only manage the operational functions of these processes, but also take the lead in maximizing the strategic value of these services. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

Supervises: Payment Solutions Supervisors, Fraud Representative, and Sr Payment Solutions Specialists

Essential Job Functions and Responsibilities

30% – Manage processing of Automated Clearing House (ACH), Automated Teller Machine (ATM) & debit card, courtesy pay, Non-Sufficient Funds (NSF), bill pay, periodic payments, payroll deduction, check processing, stop payments, Apple Pay and wire transfers in an orderly, timely, and accurate manner assuring high quality service to external members and internal staff. Prepare, implement, monitor department budget to effectively manage department costs. Monitor the maintenance of department procedures and policies in the TTCU library system to keep processing consistency and ensure policies and procedures remain aligned with TTCU mission.

20% – Provide visionary leadership to optimize service performance and inspire continuous improvement of Deposit Operations. Develop and drive the achievement of departmental strategic goals and objectives in support of TTCU strategies. Exercise broad decision-making authority and take calculated risks based on what is best for members and TTCU.

20% – Manage direct reports to maximize productivity, efficiency, and the potential of TTCU Employees including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Facilitates team meetings to foster collaboration and strong communication (specifically to instill the credit union culture) within the team. Ensure staff receives cross training to cover one another’s job duties for business continuity purposes. Prepare, present and adhere to annual budget for department.

20% – Take the lead role in researching, analyzing, implementing, and managing new processes affecting the Payment Solutions area. Allocate resources to support new projects. Work closely with other departments to ensure seamless transition between old and new systems, procedures and processes. This includes ensuring processes are operationally efficient as well as maximizing the strategic value of Payment Solutions systems. Champions the adoption of innovative operational and technological solutions and business process automation supportive of TTCU’s Strategic Plan. Develop and enhance Payment Solutions service standards and their successful delivery. Provide executive management appropriate communication and metrics to ensure alignment and successful management of all Payment Solutions products and services impacting TTCU. Interacts with auditors, compliance department and examiners to assist in reviews and examinations. Follows up and corrects any items addressed to ensure necessary changes and/or recommendations have been implemented. Stay informed on all key payment trends, including anything that might impact debit card usage/fraud, ACH processing and Wire Transfers. Recommend and manage strategies that increase member debit card usage and reduce the potential for fraud losses.

10% – Oversee the training and management of the Visa Risk Manager (VRM) system, which includes the Visa Analytics Platform licensing and management. Manage vendor relationships in order to ensure a timely and high-quality product delivery within reasonable cost to TTCU. Negotiate contracts on behalf of the department to ensure a timely and high-quality product delivery and terms that are favorable to TTCU’s interests.

Minimum Qualifications

Educational Requirements: Bachelor’s degree in Business, Finance, Economics or other related discipline required

Certificates/Licenses: Must have and maintain a valid driver’s license

Level of Experience

• At least 7 years experience with financial processes such as processing of ACH, Share Drafts, check cards, etc.
• At least 5 years supervisory experience in a related field.
• Proactively implementing and managing complex electronic delivery systems and processes at advanced level.
• Project management experience preferred.

Position Competencies

Decision Making: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. (13 %)

Develop Others: Develops others through coaching, feedback, and challenging stretch goals, tasks and assignments; holds frequent development discussions; aligns employee career development goals with organizational needs. (13 %)

Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities. (13 %)

Interpersonal Savvy: Relates well to all kinds of people at all levels, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. (13 %)

Maintain Accountability: Ensures that employees understand the full range of their responsibilities with an emphasis upon standards and results. Also provides necessary support, including balanced and timely feedback. (12 %)

Organizational Savvy: Understands the culture of TTCU as an organization; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures. (12 %)

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; creates competitive strategies and plans. (12 %)

Teambuilding: Blends people into teams when needed; creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. (12 %)

Additional Requirements Job Knowledge

• Intermediate knowledge with Microsoft Office (Word Excel, PowerPoint, SharePoint, Teams, and Outlook). Ability to navigate the Internet using browsers such as Chrome or Edge and the ability to learn proprietary computer software such as Keystone, OnBase, Touche and Cisco Agent Desktop
• Demonstrates strong, dynamic leadership and able to inspire confidence and respect.
• Ability to independently manage the details of multiple programs and projects, to track activities and meet deadlines
• Effective problem solving and conflict resolutions skills
• Must have an in depth, well rounded knowledge of banking electronic delivery services

Interpersonal Skills

Advanced level of written and verbal communication skills with a special emphasis on telephone etiquette required to effectively interface with members and employees.

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches team members to meet high performance standards

Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate controlled private office with minimal noise

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Physical Demands

Capable of regular, reliable and timely attendance.

Perform primarily sedentary work with limited physical exertion and lifting of up to 10 lbs.

Must be able to operate office equipment including telephone, copier, facsimile, and calculator.

Must be able to routinely perform work on computer for an average of 6- 8 hours per day.

Must be able to work extended hours whenever required or requested by management.

Must be capable of climbing / descending stairs in emergency situation.