TRUSTONE FINANCIAL CREDIT UNION Hiring for Desktop Support Analyst II Job at Kenosha, WI Full Time

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 22 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU’LL DO:
Under the general direction of the IT Support and Security Manager, works closely with the Information Technology team to complete the setup, installation and general maintenance of PC hardware, software and peripherals. Minimize PC downtime by providing periodic preventive maintenance. Assist with PC hardware repair as required. Coordinate with outside service providers for repair or replacement of equipment, as needed. Rely on experience and judgment to accomplish goals and most often coordinate activities with more experienced peers. This person must be able to prioritize tasks as needed to ensure the best possible service to TruStone Financial personnel and ultimately the membership of TruStone Financial.

WHAT YOU’LL BRING:
Availability to work 40 hours per week, 8 hour shifts between the hours of Monday through Friday 7:30am – 6:30pm, at our Plymouth, MN, Burnsville, MN, or Kenosha, WI location; non-exempt.

In addition:

• High school diploma or equivalent. Two- or Four-year degree, Microsoft Certified Professional (MCP) or related application certifications, preferred.
• 2+ years’ previous computer hardware/software support and technical assistance experience preferred; preferably in financial services.
• Microsoft application knowledge, along with general troubleshooting capabilities.
• Phone and PC helpdesk experience and/or PC experience in a financial environment, preferred.
• Good verbal and written communication skills.
• Attention to detail; good analytical and organizational skills.
• Ability to work independently along with patience in dealing with end users.
• Ability to utilize resources effectively.
• Availability to work various hours as needed.
• Ability to travel within the Greater Twin Cities Metro area to provide service to remote sites.
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHAT WE OFFER:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.