True Brands Hiring for Account Manager – Wine & Spirits Channel Job at Remote Full Time

At True Brands, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. True Brands™ is a fast-growing creativity-driven company specializing in the design and distribution of high-end beverage and lifestyle products. We’ve become a major contender in the growing beverage accessories, gift and consumables marketplace, with over 25,000 customers worldwide. Our team consists of intelligent, creative and driven individuals who love working together. Check out our website (www.truebrands.com) to learn more about our family of brands.
We are seeking an Account Manager to join our inside sales team as part of our Wine & Spirits Channel. We are looking for a team player with a background in the adult beverage industry. Strong knowledge of wine, beer, and spirits products and production is preferred but not required.
This role will help with all duties and projects that come under the responsibility of the sales department. This role reports to the Sales Channel Lead and works closely with other Account Managers, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized, and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company. This is an entry-level, full-time position in a dynamic, creative environment.
Skills:

• Excellent verbal and written communication
• Critical thinking and timely problem-solving
• Ability to successfully increase customer sales and retention and meet goals
• Strong research abilities (gathering intel on existing and prospective customers)
• Ability to effectively organize and manage multiple tasks simultaneously
• Maintain and update existing customer database, lead and prospect lists
• Create and send compelling and appropriate messaging and outreach
• Evaluate retailer needs and provide appropriate product recommendations
• Interest in and desire to effectively help retailers grow their business
• Comfortably engage and interact with customers on the phone and via email
• Provide superior customer service, to every customer, equally

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Daily Responsibilities: *

• Team Huddles with Channel Manager
• Outbound / Inbound calls and emails
• Order entry and processing (email, phone and web)
• RMA resolution (returns, damages, replacements, credits)
• Document requests (Invoices, Sales Order, Credit Memos etc.)
• Customer database review and outreach scheduling
• Assistance as needed with general inbound phones and customer service

Salary:

• $42,000 base
• Commission

We require all applicants to please complete a Predictive Index Assessment. By creating objective measures of both the job and the candidate, we inoculate ourselves against any bias. Please see below for the link.
https://assessment.predictiveindex.com/0X69/7f4a1ccd-4da1-4550-855a-54bba17103fd?type=candidateba
We are only able to hire applicants in the following states, please take this into consideration before applying. If you are planning on moving to one of the states we can hire in, please be sure to note that on your applications: Arizona, Florida, Illinois, Indiana, Louisiana, New Jersey, New York, Pennsylvania, Texas, Washington

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Job Type: Full-time