Triage Staff Hiring for User Support Analyst Job at Omaha, NE Full Time

Triage is an award-winning, top-ranked medical staffing agency riding an unprecedented wave of growth. Headquartered in Omaha, NE with an office in Loveland, OH. The company is looking for a User Support Analyst.

User Support Analyst primary duty is to make sure the business operates efficiently and effectively in meeting our internal and external customers’ needs. A Triage User Support Analyst will:

· Effectively troubleshoot and resolve issues with key systems, data, and processes.

· Support internal technology and process improvement initiatives to optimize new and existing technologies.

Position Responsibilities

· Create a great User experience and build relationships by following through, setting User expectations, and resolving User issues by yourself or working with internal departments.

· Follow standard procedures to resolve issues by escalating them to relevant departments.

· Support efforts and collaborates with partners to refine and enhance Triage’s existing and emerging applications.

· Ensure user adoption and success with applications through training and implementation of digital adoption tools.

· Review data and data entry practices, looking for trends and opportunities to increase accuracy.

· Participate in root cause analysis of incidents.

· Analyze change requests to measure the impact to Users.

· Participate in testing of application upgrades or updates.

· Proactively monitor applications to identify potential issues before they create challenges for the business.

· Other duties, as assigned.

Required Skills

· Highly organized individual with strong attention to detail.

· Excellent written and verbal communication skills.

· Able to think analytically and strategically.

· Ability to use and learn multiple technology systems.

· Ability to provide quality assurance: answering the why, making the connection by and between data, systems and departments and looking for trends.

· Ability to engage leaders and stakeholders throughout the organization in support of technology and process improvement opportunities.

· Capable of working well as a part of a team as well as independently.

· Support initiatives to enhance organizational Agile project delivery and team collaboration practices and continuous improvement practices.

Education and Experience

· Bachelor’s degree or equivalent in Business Administration, Information Technology.

· A minimum of 1 year of experience supporting technology implementation efforts.

· Healthcare industry or staffing agency experience a plus.

Leadership, Organization & Communication

· Requires ongoing coordination, communication and/or team problem solving between departments or functional areas for work production or service quality.

· Leadership Qualities – Cultural Alignment

o Following the Social Covenant

o Professional representation of Triage and its core values

o Participation in company-wide training programs

· Effective communicator with passion for relationship building. Upbeat, personable, timely and tactful.

· Excellent ability to convey thoughts, opinions, suggestions, questions, and answers in a professional manner.

Work Schedule

· This position is a salaried position, with typical shifts being an 8-hour workday for a 40-hour work week.

· Additional hours worked as needed to complete the work for this position.

Benefits

Triage offers a competitiveand comprehensive benefits package that spans medical, financial, and quality of life benefits. We pride ourselves on a culture that isn’t cookie-cutter, no corporate robots here. Triage believes in creating an environment built on transparency and autonomy. You’ll get out what you put in. After gracing Inc. Magazine’s 5000 fast-growing companies in America, there’s never been a better to join our team.

· Medical, dental, vision insurance

· 401K with company match

· PTO

· Paid Holidays

· Free Parties

· Work with great people

Employer’s Rights

This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Triage Staffing is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• Business Strategy & Management Occupations: 2 years (Preferred)

Work Location: Multiple Locations