This position is responsible for the day-to-day management of IT (information technology) and Informatics at Treasure Coast Hospice (TCH).
The Director of IT & Informatics, works with all Informatics/IT staff as they support TCH’s users regardless of the application. Create a stable, secure and easily accessible network and ensure technology systems, for end users, are functional. The primary application is the TCH Electronic Medical Records (EMR) system and the Director is expected to have a clear understanding of how data flows through the EMR to other TCH applications. The Director will work with vendors and staff to test, identify and trouble shoot problems including but not limited to: data integrity, system speed, user productivity and data integration.
Work with the VP of Philanthropy & Administrative Operations to envision a future state of the organization and to develop a plan and budget that will move the organization in that direction.
Ensure work product adheres to applicable regulatory and legal requirements including but not limited to HIPAA.
Qualifications:
Experience leading a team of Technicians
Proficient with tech support ticketing systems
Quickly understand how software applications need to interrelate across departments.
User Provisioning (ideally Automated Provisioning)
Servers, network and wifi trouble shooting.
Single Sign On Experience (OKTA)
Azure and Office 365 administration proficiency.
Comfortable working with on premise as well as with cloud based systems.
Phone systems & cellular networks
Healthcare experience (ideally hospice)
Familiarity with report writing tools (Crystal), SQL, business intelligence applications and ETL tools beneficial.
Key Result Areas:
OSHA Category:
Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions:
· Typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
· Sedentary – Exerting up to ten (10) pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary but walking, standing are required occasionally including capability to climb a ladder on rare occasions, and all other sedentary criteria met.
· The work is required to have close visual acuity such as/preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading.
Additional Information:
Incumbent is required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites. Incumbent will also be in On Call rotation and will be acting Tier3 support On Call 24/7/365. The person in the position will work in a smoke-free location, and is expected to adhere to all smoking restrictions.
EEO/Drug Free Workplace
Job Type: Full-time
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
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