Transworld Systems Inc Hiring for Customer Service Rep – Work From Home Job at Amherst, NY Full Time

University Accounting Services (UAS – a division of Transworld Systems, Inc.) provides solutions for institutions looking to partner in student loan administration. UAS is a full-service provider of accounts receivables management services focused exclusively on the needs of colleges, universities, and private loan providers. Several hundred institutions have selected UAS because of our successful blend of people and technology.

*** THIS IS NOT A COLLECTIONS ROLE – IT IS A CALL CENTER CUSTOMER SERVICE POSITION ***

We are looking for dynamic, energetic Customer Service Representatives to join our team. If you enjoy assisting people, providing top notch quality customer service to callers, we would love to talk to you!

Principal Responsibilities

• Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondences.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to UAS Management.
• Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with UAS policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Previous legal/billing/customer service/bookkeeping experience preferred.
• Exhibit strong attention to detail.
• Good mathematical and analytical skills required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.

Work Environment

• Work from home
• Ability to lift and/or move 20 pounds with or without accommodation.
• $15.00 hourly
• Full-time with benefits

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status and any other basis protected by federal, state, or local laws.

TSISP