Tractor Zoom, Inc Hiring for Customer Success Manager Job at Urbandale, IA Full Time

We’re Looking for an ‘A’ Player

Tractor Zoom is hiring a self-motivated and proactive Customer Success Manager to join the CS team focusing on our Dealer Partners in the US market. If you are a Customer Success Manager experienced in SaaS companies and would like to take a step forward in your professional career, come join the Customer Success team at Tractor Zoom! We are implementing and building CS best practices while creating value for our customers as their trusted advisors.

Responsibilities

• Consistently exceed Customer expectations
• Constantly run customer discovery and communicate new product requirements/opportunities to the Tractor Zoom Product Team
• Retain business and renew agreements
• Expand the footprint of Tractor Zoom products within your accounts

Requirements

• 3+ years of experience working as a Customer Success Manager, preferably at a B2B SaaS company
• Proven experience and success in growing a book of business of accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholders
• Excellent presentation, verbal, and writing skills
• Incredibly organized, quick learner who works well under pressure and exceeds targets
• Strong knowledge of the agriculture or heavy machinery market is a plus

Benefits:

• 80% Health, Vision and Dental Insurance Covered
• 401k Program
• 11+ Paid Holidays
• Unlimited PTO
• Competitive Salary
• Company Stock
• Performance Based Culture
• 1 Day Per Week Remote Work Flexibility

About Tractor Zoom

We are changing the way the industry researches, values, and manages the purchase of farm equipment. We are working to bring products and technology to the market that provide transparency into heavy machinery data. We are helping leaders in agriculture use our $26B of transaction data to make more informed, data-driven decisions about farm equipment.

Tractor Zoom Culture

We are a small but mighty team of driven, out-of-the-box thinkers that are hungry for information. We are not only passionate about identifying customer pain points but inspired to solve them. Our values unite us and help us work together toward our common goals. We’re a customer first organization knowing they are ultimately the end users of our products and technology.

If you’re interested in making a difference and seeing your efforts directly impact the trajectory of a company, come join us.

Job Type: Full-time

Pay: $60,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Urbandale, IA 50322: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Success: 1 year (Required)

Work Location: One location