Towson University Looking for Director, Housing Operations Full Time

Priority deadline to apply is 7/7/23

The Director of Housing Operations
position is responsible for strategic planning and oversight of university housing comprised of 15 buildings and approximately 4800 beds and
is a key leader for all department operations components including budget management, occupancy management, marketing and communications,
and day-to-day office operations. The positions will oversee the management of the room assignment process, new student application process,
deposit and payment processes, and HRL IT services. The Director serves as a liaison with all P3 entities regarding policies and procedures
that effect university housing and is a key collaborator with other university departments. The Director of Housing Operations serves on the
Housing and Residence Life Senior Leadership team and reports to the Assistant Vice President of Student Affairs.

Leadership

• Provide leadership and oversight of campus housing operations comprised of 15 buildings and 4800
  bedspaces. Strategize for maximum occupancy and revenue goals (exceeding $37 million annually).
• Trains all HRL staff members on
  housing procedures and operations.
• Serve as HRLs key liaison with university stakeholders including Enrollment Management, Student
  & University Billing, Financial Aid, Athletics, Auxiliary Services, Accessibility & Disability Support Services, Office of
  Technology Services, TU Public Safety, and International Students & Scholars
• Prepare weekly deposit and housing occupancy
  reports to inform recruitment and retention efforts.
• Ensure department compliance with ADA requirements.
• Ensure department
  compliance with University, USM, and State budget protocols and procedures.
• Chair the departmental Housing Operations
  Committee.

Housing Application and Assignment Process:

• Manage the development of the online
  housing deposit payment and contracting process including updating all materials, coordinating information with the Office of Technology
  Services, Student & University Billing, and Auxiliary Services.
• Manage the housing deposit process assuring it meets university
  financial and audit standards.
• Implement a strategy to accommodate enrollment growth and efficient utilization of housing
  spaces.
• Collaborate on housing projections and process with Enrollment Services
• Develop housing eligibility criteria for
  current students and communicate the criteria to students and parents.
• Configure rooms to accommodate gender and special housing
  options.
• Implement the housing assignments processes for new and returning students in addition to developing all protocols,
  marketing materials, and communications to students.
• Review all housing assignment and room change procedures, facilities issues,
  and establish effective protocols for staff and students and assure continuous improvement of all procedures and services.
• Oversee
  the room change process for current students and communicate the expectations of the hall staff.
• Manage the housing assignment
  software and work with the Office of Technology Services and the vendor to assure effectiveness.
• Coordinate with Athletics on
  housing assignments, early move-in, late stay requests and additional housing needs associated with athlete status.
• Collaborate
  with the Office of Accessibility and Disability Services to determine appropriate reasonable accommodation for students with disabilities,
  emotional support animal request and medical needs.
• Coordinate housing needs for International Students and work with the
  International Students & Scholars Office, International Student Exchange Program, and the International Student Admissions to ensure
  that students have all necessary paperwork completed to receive housing.
• Collaborate with Capstone (privatized housing operations)
  to include; housing assignments, marketing materials -including the web and Admissions Marketing materials.

Day-to-Day
Office Operations

• Set work priorities for the support staff daily and long-term and establish office procedures to
  meet operational needs and assure a high-level of customer service.
• Oversee damage billing and appeals.
• Update and revise
  all departmental publications assuring they effectively communicate necessary information.
• Serve as key control agent for the
  department. Develop departmental procedures and train staff on key control. Approve all key requests and re-cores from the lock shop.
• Manage and maintain student data in RMS/Mercery.
• Manage and develop schedule for the card access activation for all on-campus
  students and approved staff.
• Assure student timesheets for the entire department are completed and processed biweekly (300+ student
  staff are employed by HRL).

Supervision and Employees:

• Establish and review job descriptions
  for all staff working within housing operations. Provide direction, clear expectations, feedback, training, and annual performance
  evaluations. Review goals and provide regular training and updates on job responsibilities.
• Supervise two office support staff
  (Admin Asst II, assignments and Program Management Specialist)
• Supervise Marketing & Communications Coordinator and IT
  Coordinator.
• Supervise departmental financial steward (Assistant Director of Budget Management)
• Situationally supervise
  all Residence Life Coordinators and regarding room change and housing assignment expectations, key control and replacement, opening and
  closing policies and procedures, damage billing, and other housing administration issues.

Budget &
Finance

• Supervises work of the departmental Financial Steward
• Provides oversight and responsibility for the
  preparation of the annual budget concerning all facets of the Housing & Residence Life department and operations.
• Work with AVP
  of HRL, VP for SA, the UBO and other departments in developing short and long term revenue projections.
• Oversight of monthly fiscal
  expenditures and reconciliations for the department, Audit of student billing
• Forecasting occupancy and revenue projections. Makes
  recommendations for room rate fees.

IT & Marketing

• Lead efforts to optimize housing database
  functionality by developing workflow processes and programming to increase efficiency and effectiveness of the system.
• Oversee all
  HRL website development and updates.
• Craft departmental messaging including student and prospective student communications.
• Oversee marketing and social media efforts to provide an effective means to marketing university housing updates to residential
  students.

Housing Check-in and Closing:

• Establish all check-in and closing procedures for
  students in university housing coordinating with other departments.
• Coordinate Minimester and summer housing for students attending
  classes. Work with the Athletics.
• Coordinate early arrival check-in of students for fall semester with various departments on
  campus.
• Coordinate with Capstone all closing and opening materials and provide updated information for their use.

Committee and Other Assignments:

• Represent the department/division on university committees and projects
  as assigned.
• Respond as needed to emergency issues involving the need for student relocation, such as fire, flood, pandemic, and
  disaster response.
• Other duties as assigned.

Required:

• Master’s degree and five years
  of progressive experience. This position is both supervisory and administrative and requires a comprehensive working knowledge of all phases
  in Housing & Residence Life including but not limited to building facilities, professional and paraprofessional staff.
• Required
  skills and abilities would include effective supervision, customer service, and problem-solving skills, anticipate departmental needs, in
  addition to managing day-to-day office operations. Knowledge of PeopleSoft and housing software database’s are essential. The selected
  candidate must have a demonstrated commitment and sensitivity to working with students, faculty, and staff to build a diverse, inclusive,
  and multicultural community, which facilitates positive outcomes; and effective interpersonal and communication skills.