TOTE Hiring for IT Support Analyst Job at Tacoma, WA Full Time

Are you a phenomenal teammate and hard-working!

Proactive and enjoy multi-tasking

If sound like you…. TOTE is looking for an employee like YOU!

What does an IT Support Analyst do?

This position coordinates ongoing administration, support and technology lifecycle of TOTE’s client computing devices and software. In this position, maintain the integrity of all computers and associated software for TOTE locations. The technician will also be the main point of contact for employees who are experiencing computer issues. This position will lead the development and maintenance of the imaging process for client computing platforms including commissioning and support. In addition, provide additional desk support and participate in an on-call off-hours support rotation. This position requires superb communication, documentation, time management skills, and ability to build an outstanding relationship with the team. Candidates will be expected to show personal initiative and assume primary ownership for these duties.

Main Duties and Responsibilities Include:

• Provide service desk support and ensure timeliness monitoring and over-sight response of service-related tickets and resolution
• Maintain the operation and effectiveness of the systems, upgrades, hardware, and configuration including fixes, patches, new version and migration.
• Maintain IT inventory and asset tracking
• Client Patch management and security (backups, antivirus, malware)
• Own the implementation and continuous improvement of client computing technology
• Involvement in establishing user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues
• Development of desktop, laptop and mobile device imaging
• Assisting the IT team in various areas of technology and continual improvement of processes and services

The ideal candidate will have:

• Associates degree and at least 5 years of related work experience training; or equivalent combination of education and experience
• 2+ years of experience in a client support role, installing, configuring, and monitoring production environments – Windows 10 is a must
• Experience developing zero touch OS migration solutions
• Solid understanding of Active Directory and Group Policy Management
• Good overall knowledge of Windows desktop operating systems (Windows 10) and how software interacts
• Ability to think creatively as well as adapt and contribute to changing environments.
• Good interpersonal connection and the ability to work efficiently
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong software troubleshooting ability
• Strong service orientation, collaborative demeanor with both peers and internal customers
• Excellent project management, documentation, and verbal skills
• Hard-working and motivated. Availability for emergency calls and on call rotation

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows great companies are built by great people who embody our company’s values and vision.

Explore the possibilities with the TOTE family of companies http://toteinc.com/

Salary range is $48,000 – $77,200 with the anticipated starting range $44,000 – $62,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.

As part of our team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty and bereavement leave. Full-time employees will receive a minimum of 10 days vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment.

Interested candidates should apply via the TOTE Maritime website at

http://www.totemaritime.com/; Careers

Or

TOTE Maritime Alaska

Fax: 253-449-8225

Or

US Mail: 909 “A” Street, Suite 1100

Tacoma, WA 98402

Equal Opportunity Employer M/F/Vet/Disability

Drug Free Workplace

Posted 01/14/2023

Experience

Required

• 2 year(s): Client Support Role
• OS Migration
• Active Directory & Group Policy Management
• Windows 10

Preferred

• 5 year(s): Training

Skills

Required

• Office 365

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Functional Expert: Considered a thought leader on a subject

Motivations

Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)