TicketNetwork, Inc Hiring for HR Assistant Job at South Windsor, CT Full Time

TicketNetwork is seeking an organized, detail-oriented and reliable HR Assistant. This position will provide coverage for the Front Desk Receptionist including daily break coverage. The position will provide administrative support to the HR Team with general office support, and will act as an HR Liaison for the Contact Center monitoring daily attendance and maintaining the Contact Center timekeeping system and attendance records.

Primary Responsibilities:

Human Resources:

• Primary back-up to the front desk receptionist to cover the breaks and time off.
• Maintains accurate and up-to-date human resource files, records, and documentation.
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits and hiring processes, among others, and refers more complex questions to appropriate senior-level HR staff or management.
• Maintains the integrity and confidentiality of human resource files and records.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Provides clerical support to the HR department.
• Acts as a liaison between Human Resources and the Contact Center
• Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee engagement events, holiday parties, etc.
• Performs other duties as assigned.

Contact Center

• Maintains the CC timekeeping system and attendance records
• Reaches out to agents to confirm punches and ensure appropriate timekeeping
• Monitors CC attendance and creates attendance warnings as needed
• Monitors daily attendance and reaches out to agents if they do not report to their shift