Thrive Hiring for IT Customer Service Representative Job at South Portland, ME Full Time

Are you looking for an ENTRY-LEVEL position that is NOT A DEAD-END job?

Thrive is a world-class IT company growing at a breakneck pace with tons of room for advancement. We know our business is our people, so we take your career advancement and a positive work environment seriously. We are excited to hire customer support representatives that we can invest in, mentor, and advance in their careers. Our goal is helping you break in with an entry-level role that’s not just a job, but an environment you’ll feel good working in.

We’ll provide:

• Extensive training on transferable skills such as active listening, processing information, triaging and making judgment calls, and customer service – you will feel prepared for every call you take.
• Backup and support – management who is on your side, ready to coach you or get on the line themselves for challenging calls, and leads in respect and active listening by example.
• Great career path and advancement opportunities within the call center job family and beyond! (Do you want to be a client account manager, service manager, or tech support engineer one day? This is a great place to start!)
• Full-time position with guaranteed salary of $18.27-20.19/hr (38-42k/yr).
• Health insurance benefits that start day 1! We also offer performance-based bonuses, a retirement plan, and PTO.
• Predictable, set schedule that you can plan your life around: choose between a variety of schedules.
• Hybrid flexibility – once the 4-6 week training period is complete, we’ll talk through hybrid remote-work options that fit your schedule.
• Generous Employee Referral Program – Land a friend in need of an awesome job a position at our company and receive a bonus for yourself too!

What you’ll do:

• Work in a fast-paced, team-based environment responding to inbound calls
• Create amazing customer experiences with positivity, empathy and white-glove professionalism
• Identify and document client IT concerns, and then assign the right engineering team
• No IT experience necessary! This is truly an entry-level role. Come with positivity and a learning mindset and we’ll teach you everything you need to know.

Job Type: Full-time

Pay: $18.27 – $20.19 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• South Portland, ME 04106: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location