Log In
Sign Up
Software & Technology
Thermo Fisher Scientific Hiring for IT Enterprise Customer Services Specialist Job at Alabama Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Customers globally rely on our extensive range of products and services—
from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our Mission – to enable our customers to make the world healthier, cleaner and safer.
from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our Mission – to enable our customers to make the world healthier, cleaner and safer.
From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures pioneering chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in analytical sciences and scientific research. Our complete workflow solutions enable productivity and efficiency for customers in a wide range of industries, including food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping.
How will you make an impact?
We are looking for an expert and motivated IT Enterprise Software Client Services Specialist focusing on our innovative Laboratory Informatics Products. The right candidate is someone who enjoys helping customers implement digital technologies and scientific software to aid them in their important work like developing and manufacturing vaccines, discovering novel therapies for cancer, protecting the environment, or ensuring our food and water are safe!
What will you do?
Be a critical piece to implement our Enterprise Software in our customers’ laboratories, responsible for providing professional services for our platform for both on-premise and cloud infrastructure by drawing on strong Linux, cloud and networking experience.
You will partner with our customers to guide them through the technical implementation stages of an Enterprise software deployment, collaborating with and educating the customers’ IT representatives in the requirements for a successful project.
You will be working closely with Product Development, DevOps, Network and Security Engineers to help build a solid cloud native platform based on feedback from our customers
In this role you will use problem solving techniques such as in-depth packet/protocol level network traffic analysis for fixing complex system issues and optimize performance.
You will also evaluate and create tools and documentation to enhance automation and reporting around networking and related systems.
Required Knowledge, Skills, Abilities
- The ideal candidate will have a proven foundation in both Linux system and network administration with a security-centric approach
- Strong Linux shell experience
- Experience supporting applications in an on-premises and cloud environment in either Azure, AWS or Azure
- Experience with virtualization and container technologies
- Solid grasp of network engineering, firewalls, load balancing, and applicable administration methods
- Demonstrated knowledge/skills of the IT industry which includes: multi-tiered architectures, enterprise applications, evaluation of emerging technologies, networks, data management systems and hardware systems
- Basic Knowledge in network design, network architecture, protocols and network topology
- Knowledge of a wide range of telecommunications theories, concepts, principles, practices, procedures, DoD policies, standards, and operational requirements
- Knowledge of Internet protocols and services including DNS, DHCP, LDAP, SMTP, and HTTP
Desired but not required
- Working knowledge of Kubernetes based deployments
- Knowledge of various authentication and authorizations protocols such as SAML, OAuth, Kerberos, 2FA/MFA, OTP/TOTP, WebAuthn, etc
- Knowledge of security standards related to PKI, SAML, OAuth, OpenID Connect, SCIM, 2FA/MFA and Federated Identity
- Knowledge and experience solve transport protocols (TCP/UDP) , Switching, Routing (OSPF/BGP), and Multicast (PIM/IGMP)
The estimated total comp range for this role is $69,400 – $106,150
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. Job seekers with a disability, or someone assisting a person with a disability, requiring accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
