Therapy Brands Hiring for Migration Onboarding Specialist Job at Birmingham, AL Full Time

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com.

The migrations team transitions customers to modern, robust solutions to further the Therapy Brands mission to expand access to quality therapy and mental healthcare. The Migration Onboarding Specialist, reporting to the Director, Migration Program, is a member of the migration team who supports migration efforts by guiding customers through the migration process to a successful onboarding on the new platform.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Own and manage customer relationships from migration agreement through successful migration.
• Serve as the dedicated customer contact point for migration
• Create individual, detailed project plans for each customer’s migration OR create many-to-one and hybrid project plans based on customer persona
• Adapt existing onboarding processes for migration-specific onboarding
• Work with migration team members to proactively identify and resolve potential blockers to migration for each customer
• Collaborate with onboarding specialists for the destination platform
• Develop measurements to help understand the impact of successful migration onboarding.
• Provide regular updates of onboarding progress to both internal and external stakeholders
• Build relationships with customers, so they feel fully supported through the migration process
• Transfer your customer relationships to a representative at the destination platform after migration.

Thrive@TherapyBrands

• 3+ years’ experience with web technologies and SaaS.
• Pleasant and straightforward phone and video manner.
• Excellent written and verbal communication skills with the ability to present complex information in an easily accessible manner
• Willingness to be flexible while working within a small team
• Desire to work in a fast-paced, success-driven team environment
• Well organized with the ability to prioritize and manage multiple complex projects
• Healthcare experience is a plus
• The ability to shift priorities quickly when necessary.
• 3+ years’ experience in a customer-facing role

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.