The University of North Carolina at Charlotte Hiring for Transportation Operations Manager at FOPS – 9643 Poplar Lane, Charlotte, NC 28223 Full Time

Vacancy Open to:

All Candidates

Employment Type:

Permanent – Full-time

Hours per week:

40

Months per year:

12

Position Number:

010256

NC Salary Grade Equivalency:

GN11

Classification Title:

University Program Specialist – Journey

Working Title:

Transportation Operations Manager

Salary Range:

$51,986 – $60,344

Anticipate Hiring Range:

$51,986 – $58,000

FLSA Status:

Exempt

Division:

Business Affairs

Department:

Business Services (Adm)

Work Unit:

Parking & Transportation Services

Work Schedule:

8:00 am – 5:00 pm; Monday – Friday with some evening and weekend hours required in support of special events such as football games, Commencement ceremonies, chartered transportation and other PaTS-supported functions.

This position is designated as mandatory. The incumbent is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations.

Primary Purpose of Position:

The incumbent will serve as part of the Transportation unit within the Parking and Transportation Services department. This position will manage daily operations and staff for Transportation programs and services offered to students, faculty and staff. Programs include: Niner Paratransit, a point-to-point disability transportation service for eligible program members; Niner Rides, the campus’ on-demand, ride-sharing program; Niner Transit, the campus’ transit operation that is provided by a third-party company.

Other responsibilities include monitoring and supporting scooter/bike/car-sharing services, bicycle lockers, bus shelters, chartered and special event transportation, in-vehicle bus and bus shelter advertising, and performing other duties as assigned by the Assistant Director for Transportation or their designee.

Minimum Education/Experience:

Required Minimum Qualifications:

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four year college or university and at least three years of program associate experience; or an equivalent combination of training and experience.

Essential Job Duties:

• Direct day-to-day management of all transportation-related areas of the department including: Niner Transit, Niner Paratransit, scooter/bike/car-sharing programs, bicycle locker rentals, department fleet management, in-vehicle bus advertising, bus shelter advertising, chartered and special-event transportation.
• Direct management of approximately 20 staff members.
• Include recruiting, hiring, training and general employee relations.
• Respond to general customer inquiries in a timely and professional manner
• Provide department leadership with various reports and support department initiatives and projects
• Review and process necessary billing for contract and chartered transportation services
• Track and manage department vehicle and equipment maintenance
• Must be available after-hours to receive emergency calls
• Plan and supervise transportation-related services for larger campus events such as football and commencement ceremonies
• Assumes the duties of the Assistant Director for Transportation in their absence.

Other Work Responsibilities:

• Ensure operations are meeting performance and safety targets
• Minimize transportation service disruptions and resolve any unscheduled delays, possibly having to make decision in difficult situations
• Represent the department’s programs and services when attending campus stakeholder meetings
• Works with campus community members, internal and external customers to promote alternative forms of transportation
• Ensure vehicle inspections are properly completed and at the frequency required
• Coordinate with IT team on software and technical components of all transportation programs
• Work to promote an environmentally sustainable operations wherever possible
• Plan, organize and oversee the annual Transportation Fair
• Other duties as assigned by the Assistant Director of Transportation or their designee

Departmental Preferred Experience, Skills, Training/Education:

• Graduation from a four-year college or university and at least five (5) years of transportation program administration experience or an equivalent combination of training and experience, including supervisory.
• Degree in Transportation and Logistics
• Five (5) years of supervisory experience will be given preference.
• Five (5) years of professional experience in a passenger-carrying transportation role will be given preference.
• Proficiency with Google software products (Gmail, Google Calendar, Google Drive, etc.) and a familiarity with Microsoft Office products (Word, Excel, Access, etc.)
• Ability to work independently and in a busy environment while portraying a professional demeanor
• Ability to make sound decisions in pressured situations, and the ability to pivot with little notice
• Must be able to work in a team environment with multiple applications and responsibilities
• Possess excellent organizational skills
• Possess strong customer service skills, with the ability to communicate clearly and address customer feedback in a professional manner
• Experience in campus transit or transportation in a higher education setting
• Knowledge of ADA laws and regulations

Necessary Licenses or Certifications:

• Commercial Driver’s License (CDL), Class-B or A with Passenger endorsement.

Work Location:

FOPS – 9643 Poplar Lane, Charlotte, NC 28223

Posting date:

01/09/2024

Closing date:

02/04/2024

Proposed Hire Date:

03/01/2024

Special Notes to Applicants:

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

• The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

• Do not write ‘see resume’ on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application.

• These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.