The University of North Carolina at Charlotte Hiring for Customer Service and Account Specialist at Parking and Transportation Office Full Time

Vacancy Open to:

All Candidates

Employment Type:

Time Limited – Full-time

If time-limited, note appointment end date:

06/30/2024

Hours per week:

40

Months per year:

12

Position Number:

010263

NC Salary Grade Equivalency:

GN06

Classification Title:

Administrative Support Specialist – Journey

Working Title:

Customer Service and Account Specialist

Salary Range:

$36,121 – $41,000

Anticipate Hiring Range:

$36,121 – $41,000

FLSA Status:

Non Exempt

Division:

Business Affairs

Department:

Business Services (Adm)

Work Unit:

Parking & Transportation Services

Work Schedule:

8:00 am – 5:00 pm; Monday – Friday with occasional early morning, evening, and weekend hours required, as necessary. May be designated as mandatory at times.

Primary Purpose of Position:

This position serves as a Customer Service and Accounts Specialist with responsibility for assisting customers via point of sale, phone contact and written correspondence to respond to inquiries as regards parking & transportation operations, as well as to secure accurate and timely collection of payments for parking permits, parking citations, transit passes, etc. Additionally, this position verifies, reconciles, summarizes, and reports all financial data and assists with statistical data collection as directed by management.

Minimum Education/Experience:

Required Minimum Qualifications:

Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.

University Preferred Qualifications:

Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.

Essential Job Duties:

• Serves customers at front counter of the Parking and Transportation Office.
• Correctly collect payments for parking permits, parking citations, transit passes, and answer questions on all operations for Parking and Transportation.
• Verifies data, report writing, summarizing and reconciling financial data, records management, and statistical data collection and analysis.
• Balances cash, check and credit card payments daily; Accounts and reports for all money as directed by management.
• Secures handling of financial resources, cash, cash equivalents and credit card information.

Other Work Responsibilities:

• May be asked to work some weekends for special events.
• Represent the department at Resource Fairs.
• SOAR events.
• Other duties as assigned

Departmental Preferred Experience, Skills, Training/Education:

• Associate’s degree, as some experience in a college environment is preferred.
• Three years of experience in office, business and/or program administration; with minimum of two years in business office preferred.
• Strong Customer Service orientation is essential with experience in a University office setting with students, parents and visitors preferred.
• Experience working in the parking industry using parking industry software.
• Experience using a variety of office equipment – computer, scanner, copier, fax.
• Experience with cash drawer and/or reconciliation preferred.
• Proficient in MS Office/Google products preferred.
• Ability to learn an enterprise data management system.
• Strong organizational skills, as attention to detail with accuracy is essential.
• Effective verbal and written communication skills.
• Selected candidate must meet all applicable PCI DSS standards as regards payment card operations.

Work Location:

Parking and Transportation Office

Posting date:

09/16/2023

Closing date:

10/01/2023

Proposed Hire Date:

10/16/2023

Special Notes to Applicants:

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

* The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

* Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).

* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

This is a time-limited position that is scheduled to expire. Additional funding for this position is anticipated but not guaranteed. If the funding is received then the position will continue until approved funding has been exhausted. If the funding is not received then the position will expire on 6/30/2024.