S11601P
Working Title:
IT Professional Asst
Department:
Franklin-Deans OIT
About the University of Georgia:
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
M-F, 40 hours per week
Advertised Salary:
Commensurate with Experience
Posting Date:
02/01/2024
Open until filled:
Yes
Proposed Starting Date:
03/18/2024
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
Classification Title:
IT Technical/Paraprofessional/Professional
FLSA:
Non-Exempt
FTE:
1.0
Minimum Qualifications:
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications:
Position Summary:
This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units.
The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships.
Knowledge, Skills, Abilities and/or Competencies:
Technical Skills
Basic knowledge of wired and wireless networking (or TCP/IP)
Familiarity with common productivity and security applications
Dependability
Meet agreed upon objectives of projects and tasks for supported services
Complete routine requests in a timely manner
Create a seamless experience for clients
Perform at a consistently high standard
Participate in an annual performance development process
Productivity
Set and meet realistic goals
Effectively manage time and stay on-task
Document interactions with clients/colleagues and routine tasks in a ticketing system
Maintain productivity by collaborating with team members as appropriate
Relationships
Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
Promote positive morale and serves as a positive representative of Franklin OIT
Attend department and college activities
Serve as an example for colleagues
Demonstrate professionalism and clarity in written and verbal communications
Teamwork
Demonstrate personal accountability and avoid blaming others
Participate in the usage and implementation of college wide tools and standards
Contribute to the development and support of services which have a college wide scope
Be available and proactive in assisting co-workers and clients during the work day
Be receptive to training, coaching, and development from team members
Complete assigned tasks for workflows and processes within assigned team and/or services
Strategic Planning
Demonstrate initiative in planning and organizing work within scope
Participate in decision making and problem solving at the assistant level
Demonstrate alignment with Franklin OIT policies, and priorities
Provide feedback on standards and consult best practices
Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision
Physical Demands:
This position spends long periods of time sitting/standing at a desk
Lift and move computer equipment independently or with assistance from colleagues
Travel to clients in buildings that are geographically near each other and the individual’s primary office
Is driving a responsibility of this position?:
No
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
Yes
Credit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Duties/Responsibilities:
This position will perform the following tasks at the assistant level; this position will consult with his/her supervisor and other colleagues as necessary to complete these tasks:
Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned.
Provide support for desktop and laptop computers (Windows, Mac) including security, networking, peripherals, hardware, and software in accordance with our standard service levels
Develop and deploy desktop computer images.
Perform some server-side tasks in collaboration with senior colleagues.
Serve as a DNL (domain network liaison) and keep DHCP entries up to date. Troubleshoot wired and wireless networking on an as-needed basis.
Provide front-line support for technology-enhanced classrooms, computer labs, and videoconferencing.
Provide support for unit specific software.
Train and develop technical skills; become familiar with Franklin OIT standards and policies
Percentage of time:
70
Duties/Responsibilities:
Use a ticketing system to manage his/her time and track requests; this position will participate in a college level helpdesk
Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis.
Consult with faculty and staff and recommend appropriate IT solutions; keep faculty and staff informed about policies and practices in IT.
Percentage of time:
15
Duties/Responsibilities:
Contribute to development of standards and best practices, collaborate with colleagues in Franklin OIT, and participate in OIT projects.
Work with team members across Franklin to address coverage gaps
Help manage equipment life cycles, explore emerging technologies, and recommend solutions that may help improve efficiency and effectiveness. Gather quotes as needed and interact with vendors for support.
Participate in IT meetings at the department, college, and/or institutional level.
Percentage of time:
10
Duties/Responsibilities:
Other duties as assigned.
Percentage of time:
5
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Tiska Banks
Recruitment Contact Email:
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