Job No: 500093
Work Type: staff full-time non-exempt
Location: Alabama
Categories: Information Technology
Purpose of the Position:
The Desktop Support Technician II position is a mid-level role that will provide advanced end-user desktop support to a variety of departments. Attention to current security protocols, changing technology, user-focused support, and effective communication are key skills, along with an ability to multitask and prioritize work appropriately.
Duties/Responsibilities
almost exclusively regarding UAH-owned devices.
on the network.
and peripheral device configuration, file share access/mapping, data
retention and restoration, operating system and software installations, and
eradication of computer viruses.
such as Crowdstrike, Microsoft Office, Microsoft 365, Google Workspace,
Duo, Crashplan, operating systems and drivers, Banner, and Xtender.
migration of data and software. This could include imaging or cloning.
and maintenance of computer and other related equipment and systems.
Includes some asset management for inventory control and cyber security.
Utilize the ticketing system to create, manage, escalate, and resolve trouble
tickets and service requests.
high quality and on-going communication with users.
resolve a reported problem.
technology issues related to an academic environment and provide
information and assistance to clients with new information technology
acquisitions.
outages and problem trends.
the Knowledge Base.
consuming problems, or when expectations are not properly aligned.
documenting technical details for posterity.
well as to remain current on relevant technologies and service delivery best
practices.
network, systems, applications, and data environment and OIT operations,
projects and services to develop professionally and increase effectiveness of
field services provided.
Minimum Requirements:
requests are received each day and should be completed with a sense of urgency.
networking maintenance, hardware maintenance, desktop imaging, and knowledge of iOS and Android operating systems.
Desired Qualifications:
(MECM) or other software package management.
Published Salary (if available):
$35,750 – $44,000
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