The Social Station Hiring for Social Media Customer Support Representative – WEEKDAY SHIFT Job at Allentown, PA Full Time

Apply to join The Social Station’s team of Social Media Customer Support Representatives! Get real job experience at a tech company in The Lehigh Valley that will look great on your resume!

We are currently looking to fill several WEEKDAY PART-TIME AND FULL TIME Social Media Customer Support Representatives roles within our company. Hours starting off can range between 25-40 hours with the potential for more hours as you develop into the role and our organization grows.

Our Social Management Team is at the heart of The Social Station’s offerings. Social Media Customer Support Representatives should have a passion for social media and flow with creativity and energy. Social Media Customer Support Representatives aid in protecting and bolstering our clients’ reputation and presence online by responding to both positive and negative reviews on sites like Yelp and Google and responding to online conversations for our clients on sites like Facebook, Twitter and Instagram. Our Social Media Customer Support Representatives also converse both publicly and privately with our clients’ customers. Our team consists of dedicated individuals who are emotionally intelligent and possess an unprecedented devotion for aiding local businesses connect with their customers.
What You’ll Do:

• Respond to reviews on sites like Yelp and Google and handle other social media actions on sites like Facebook, Twitter and instagram
• Craft unique and personal responses for each interaction
• Aid in updating clients on progress by monitoring and reporting social interactions
• Contribute to a results-driven atmosphere with awareness to account performance and a high degree of situational awareness for all clients.
• Implement advice from clients and other team members rapidly and effectively to guarantee client gratification.
• Any other responsibilities that may result in the environment of a fast-moving startup.

Requirements

• Phenomenal communication skills and exceptional writing ability.
• A high level of creativity.
• Proven success in a deadline and detail oriented atmosphere.
• A passion for local businesses
• An affinity, basic understanding and interest in online communication channels like social media, customer review sites and others.
• A desire to work in a fast-paced startup environment.
• An excellent work ethic and “get things done” attitude.
• Steadfast principles and strong character

Job Types: Part-time, Full-time

Pay: $15.00 – $18.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Allentown, PA 18103: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Respond to this review as if you were the business owner: The lobby was really nice because of the professional look to it. The coolest part of the hotel were the elevators because all you had to do was type the floor number your room is on and one of the elevators would take you there. What I really liked about the hotel would be their beds because they were really comfy. The rooms my family had stayed in, one being small and the other being a bit bigger, looked modern. Although, the showers were a bit small. Other than that, I could watch any of my favorite channels on the tv such as Showtime or HBO.
• Respond to this review as if you were the business owner: Bad attention. Hotel photos completely different from reality. We booked the better room and they send us to the worse! We asked for what we payed, but was refused by the hotel! Avoid this hotel!!!!!!

Work Location: One location