The Right Staff Hiring for Customer Service Representative/Administrative Job at Eagan, MN Full Time

Are you seeking a customer service/administrative opportunity? Do you have 2-3 years of previous customer service/administrative experience in sales, call center, or retail environment? THE RIGHT STAFF is seeking a full time Customer Service Representative/Administrative for $20-$22/hr.

RESPONSIBILITIES:
Customer Call, Email & Service Ticket Handling
* Handle inbound customer calls in a friendly and professional manner, engaging them in dialog and ensuring that every customer has a positive, comfortable, world-class experience that they want to tell others about!
* Resolve all customer support issues – whether internal or external – to the customers’ expectations in a timely and efficient manner, delivering first call resolution and the highest degree of customer satisfaction.
* Consistently capture the customer order, with a secondary focus on up sell after closing of the order.
* Build rapport as a Customer Service Representative, adhere to compliance requirements and complete customer orders with superior accuracy and efficiency.
* Be the Voice of the Customer and bring forward any issues that impact the overall Customer Experience.
Customer and Sales Support
* Complete order verifications, prepares payment and order histories, helps with all other customer requests in a timely and accurately many as needed.
* Provide administrative support to Sales Reps and Sales Manager including order modifications, cancellations, returns, missing packages.
* Demonstrate ability to operate all software as needed – Ecometry/CRM, VAULT, Maximizer, Microsoft Word, Xcel, PowerPoint, Publisher, etc.
General Performance
* Maintain up to date knowledge on all products and promotions, using company provided materials such as scripts, fact sheets, online tools, and product samples, effectively in interactions with customers.
* Maintain and exceed performance and quality standards as defined by department management.
* Identify opportunities for continuous improvement in personal, departmental, and organizational areas to enhance department and company performance.
Additional Functions, Duties and Accountabilities
* Ability to work effectively switching continuously from internal customers (Sales Reps) to external customers.
* Consistently work to improve listening and verbal communication, as well as rapport-building skills, in order to more effectively interact with the customer.
* Be at work in a prompt and reliable work fashion, maintaining flexibility in work schedule to meet business needs.
* Actively and positively contribute to the overall success of Client, supporting the company and other departments wherever and whenever your skills and experience would be beneficial.
* Uphold and promote the company’s I-CARE values system of integrity, communication, accountability, respect, and energy in all relationships with customers, suppliers, fellow employees, and other stakeholders.
* Understand and support all company policies and procedures, including those regarding safety, security, and quality.
* Ensure the confidentiality and full and complete safeguarding the company’s trade secrets and any of our business clients’ customer lists and related records.

REQUIREMENTS:
* High School Degree or equivalent
* Four year degree helpful, but applicable work experience will be considered
* Strong Customer Service background with at least 2-3 years working in an inbound call center environment; 2-3 years telephone sales experience preferred, but strong retail/consumer goods sales experience will be considered.
* Experience in an administrative or sales support role function.
* Ability to sell products by using designated products, online tools, and fact sheets.
* Strong listening, written and verbal communications skills.
* Strong computer and Microsoft Office skills.
* Ability to work in a fast paced, people-intensive work environment.
* Self-motivated, with the ability to work effectively both independently and within a group.
* Ability to handle occasional escalated calls and to solve problems in a timely and satisfactory manner for customers.
* Knowledge of coins and coin collecting helpful!

HOURS, PAY and BENEFITS:
* Hybrid in Eagan, MN – On-Site 3 days and Remote 2 days
* Contract-To-Hire
* Monday – Friday 8am – 6pm (must be able to work 8am – 4:30pm on a normal basis but also 1-2 days/week from 9:30 A.M. – 6 P.M.)
* $20 – $22/hr. Depending on experience

We thank all interested candidates. However, only those selected for interviews will be contacted.

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Work Location: One location