The Point by Switchpoint (Salt Lake City) Hiring for Director of Operations Job at Salt Lake City, UT Full Time

The Point by Switchpoint is looking to Hire a Director of Operations

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans in Utah who are experiencing homelessness since 2014. Switchpoint’s mission of empowering homeless families and individuals in the state of Utah by addressing the underlying cause of poverty and providing each client with an individualized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. Our motto: It Takes All of Us to end homelessness.

PURPOSE:

The Director of Operations is responsible for all aspects of operations and day-to-day staff management and residents. They are an ambassador for the Switchpoint Model. They provide leadership and strategic planning to all departments in support of Switchpoint’s service culture, maximized operations and resident satisfaction. Duties include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. They work very closely with the Executive Director.

RESPONSIBILITIES:

· Oversee the operations functions.

· Hold regular briefings and meetings with all head of departments

· Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards

· Lead all key property issues including capital projects, customer service and refurbishment

· Handling complaints, and oversee the service recovery procedures

· Responsible for the preparation, presentation and subsequent achievement of the annual Operating Budget, Marketing and Capital Budget

· Manage on-going fiscal management and responsibility of the facility, ensuring revenue and resident satisfaction targets are met

· Work with Case Manager Supervisor and Front Line Shift Manager to review resident cases if issues arise and address action plans with staff on a case-by-case basis

· Ensure all decisions are made in the best interest of Switchpoint and management

· Deliver budget goals and set other short and long-term strategic goals for the facility

· Developing improvement actions, carry out costs savings.

· A strong understanding of Profit & Loss statements and the ability to react with impactful strategies

· Closely monitor the business reports on a daily basis and make decisions accordingly

· Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate

· Maximize resident occupancy; ensuring all current tenants are paid in full and lease agreements are being kept

· Prepare a monthly financial reporting for the Executive Director and Board of Directors

· Draw up plans and budget (revenues, costs, etc.) for the Executive Director and Board of Directors

· Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services

· Act as a final decision maker in hiring of key staff

· Coordination with Heads of Departments for the execution of all activities and functions

· Overseeing and managing all departments and working closely with department heads on a daily basis

· Manage and develop the Executive team to ensure career progression and development

· Be accountable for responsibilities of department heads and take ownership of all tenant complaints and issues

· Provide effective leadership to team members

· Lead in all aspects of business planning

· Respond to audits to ensure continual improvement is achieved

· Take part in new resident acquisition along with the case management team whenever required

· Responsible for safeguarding the quality of operations both (internal & external audits)

· Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

QUALIFICATIONS:

· The ideal candidate is a seasoned and highly intelligent professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights

· Excellent communication and customer service skills

· Outstanding problem-solving skills; capable of making quick yet sound judgments and decisions

· A BS degree in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record.

· Proficient in Microsoft Office and point of sale (POS) software
At least 5+ years experience in the hospitality industry. Ideally, with experience serving individuals who are low-income to extremely-low income with compassion and caring. And 5+ years of experience as a General Manager or Asst. General Manager

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Salt Lake City, UT 84116: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location