The Millennium Group Hiring for Director of Operations (Mail & Office Services) at Charlotte, NC  Full Time

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Essential Job Responsibilities:

Single point of contact for overall account operations
*Actively involve utilize subject matter expertise to bring best practices to our client
*Operate in a fast paced, evolving environment with the highest standards of excellence
*Enthusiastic, dedicated and have a collaborative spirit to operate and maintain office spaces that facilitate leading edge innovation
*Provide day-to-day leadership to the account based resources and to exceed Service Level Agreements (SLA’S) and consistency across multiple geographies
*Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations
*Involved in developing strategic plans, occupancy strategies and identifying cost efficiencies opportunities
*Ensure written proposals, policies and procedures manuals, operations manuals are completed and up to date
*Responsible for the profitability of this assigned corporate account
*Act as a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication
*Lead the account based resource teams across multiple geographies that will provide daily office programs and services
*Continue to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable.
*Balance near term goals and long term strategy with an eye towards process improvements that ultimately improve the end user experience.
*Ensure compliance with all internal reporting procedures pursuant to established policies for budget, procurement,, planning activities, and third party contract administration
*Supervise and assign duties of all assigned staff; direct their work and evaluate performance
*Select and hire new staff as needed; and provide training and development for staff that drives personnel growth and retention

Requirements:
Bachelor’s degree in business or related field
*Master’s level education is preferred
*Records Management, Document Management of Office Services industry certifications recommended; other Business or technical training or certifications a plus
*A minimum of 7 years corporate experience, campus environment, and/or portfolio management experience required
*Fifteen (15) years of successful experience in corporate services, document management, or Office Services including national or regional oversight for Document Management, Corporate Services, Office Services and Records Management
*Seven (7) – Ten (10) years of experience in a regional management cross functional environment
*Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels
*Highly proficient with MS Office Suite
*Extensive knowledge and experience in resource allocation and implementation concepts
*Must have strong management and leadership skills and experience with human resource and performance management processes
*25% travel required
*Excellent technical, interpersonal, and analytical skills required.
*Excellent written and oral communications skills required.