Join us in Telling the Stories of Santas North Pole!
The Lumistella Company is looking for a passionate Customer Care Specialist to join our team! The Customer Care Specialist has a vital role in building and maintaining customer relationships for the organization. He/she answers and responds to all in-bound calls, emails, and chats, assists with customer orders and issues, and provides clerical and administrative support to the sales process. The Customer Care Specialist must be able to effectively think on their feet while responding to a variety of customer circumstances and needs.
If you want to be one of us…
The ideal Customer Care Specialist will bring:
The Customer Care Specialists essential job functions include:
Experience and Education:
Working Conditions:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Who are we?
The Lumistella Company is a house of global brandsdriven by story. We have a passion for storytelling focused on the rich characters and timeless narrative of Santas North Pole. From this world born of ancient lore, the company creates joyful moments for all ages through products, entertainment and experiences. The Lumistella Company exists to preserve and elevate the magic and goodwill of Santa’s North Poleuniversefor generations to come.
We are a family-owned company based in Atlanta, Georgia. Launched in 2005, The Lumistella Company is home to the bestselling Christmas tradition, The Elf on the Shelf, as well as a number of other products and brands including Elf Pets and Elf Mates. We are in the business of Creating Joyful Family Moments and strive to bring the characters and stories of Santas North Pole to families worldwide through consumer products, immersive experiences and entertainment-based content. At the core of our business are the values that make us an exceptional place to work, known here at the North Pole as F.I.R.E. (Family Focus, Integrity, Respect, and Excellence.)
Despite rapid expansion, we have maintained and continue to offer a strong culture of creativity, fun, learning and respect. We believe that our employees drive our success, and we encourage both individual growth as well as extensive collaboration in a team-focused environment. We are constantly seeking talented team members who enjoy a fun and fast-paced work environment where the magic of Christmas thrives year-round!
We currently work in a hybrid work scenario where our teams are in office one week per month and work remotely during the balance of the year.
Because of the dedication and creativity of our employees, we have continued to grow in popularity with footprints in 19 countries and 5 continents.
Want to Know More?
Working at the North Pole is like working with family. We regularly host employee events, birthday celebrations, and social activities to give us an opportunity to get to know one another and take a breather from the hustle and bustle of the North Pole. Each year, (at the discretion of our owners), our office is closed from Christmas Eve through New Years Day, and our full-time employees are paid for this time. We recognize the need for some R&R after a busy holiday season!
We also offer competitive compensation and a robust and comprehensive benefits package including health, dental, and vision insurance, a 401(k)-plan including profit sharing, short and long-term disability, a flexible spending account for medical and childcare reimbursement, basic and voluntary life insurance, and a bonus plan.
To learn more about our company, check out our web site at: www.Lumistella.com.
The Lumistella Company is an equal employment opportunity employer.
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