Program | HJF Global ID | ID | 2023-3331 | Category | Information Technology | Position Type | Regular Full-Time | Travel | Up to 10% of the time | Work Arrangements | Hybrid work environment |
Overview
Join the HJF Team!
The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic and government clients by administering, managing and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike. Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF’s support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.
HJF is seeking a Sr. IT Support Technician – Team Lead to provide support to employees or internal customers in resolving complex or escalated technology issues. This role oversees the completion of day-to-day operations with emphasis on team goals in resolution of Information Technology Infrastructure Library (ITIL) based incidents and requests within designated Service Level Agreements (SLAs). Responsible for proper deployment and maintenance of endpoints from procurement to retirement. Troubleshoots software and hardware issues on endpoints, peripherals, and Internet of Things (IoT). Plays a direct role in conference room technology management.
This position will be in support of HJF Global Infectious Diseases Research.
Responsibilities
Required Knowledge, Skills and Abilities
Supervisory Responsibilities
Physical Capabilities
Qualifications
Work Environment
Education and Experience
All HJF employees are required to be fully vaccinated against COVID-19. Proof of vaccination or an approved religious or medical accommodation will be required.
Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check, and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.
HJF is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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