The Creative Department Hiring for Account Manager/Marketing Agency Job at Remote Full Time

The Creative Department is seeking an adept Account Manager (AM) with a proven track record of cultivating account growth through thoughtful, creative and solution-based client strategy.

The AM serves as the liaison between the client(s) and the agency, and will have primary responsibility for shaping marketing campaigns, websites, branding, product launches, videos and implementing new ideas to meet evolving customer needs. Prior work experience at a marketing, advertising, communication or digital agency in a client facing role is an absolute must to be successful in this role.

Qualified candidates will have a bachelor’s degree in marketing/advertising or business- related field, a minimum of five years of experience in either a marketing/agency setting or in a corporate/business setting and will be proficient with Mac, Chrome, multiple window workflow, online applications, and password management. Experience in either marketing/communications or in a corporate/business setting is a plus. Additionally, The Creative Department uses Asana, Trello, Workfront, Page Proof, Proof HQ, Box, Dropbox, Adobe, and Microsoft 365.

Our environment is fast-paced, encourages creative thinking, is team-centered, detail focused and changes quickly and often. This is a 100% remote position, Pacific time; some travel may be required. Candidates must have reliable high-speed internet and a dedicated workspace. Please submit a cover letter and resume/cv.

Duties and Responsibilities (not limited to):

• Report to the Account Supervisor (or higher) on all aspects of day-to-day execution of assignments and client needs, including:

• Be part of an innovative account team and own a portfolio of current client accounts; service and gain the trust of the retainer-based, and SOW accounts that are assigned to you

• Continually build on understanding and uncovering business goals; Champion, and be a conduit for our clients’ overall brand consistency, marketing performance, outcomes (KPI’s), and project management for our internal and contracted creative resources

• Prepare account service-related documents such as meeting agendas, meeting reports, proposals, and other client communications and correspondence, and actively assists in the development of integrated communication plans and execution of campaign creative from initial development through to production/execution in digital, direct mail, print, OOH, collateral, and event marketing

• Develop, support and grow client relationships via regular check-ins and collaboration with client and production teams

• Complete all related deliverables necessary to ensure outstanding client service in a timely and insightful manner

• Effectively manage costs and budgets, ensuring estimates are signed, billing procedures and timing is on track

• Research clients’ products, services, plans, competitors and target markets to develop knowledge of clients’ business, competitive challenges, and how key strategic issues could impact client/agency objectives

• Prepare thorough and persuasive emails, SOWs, and other documents to drive client buy-in

• Participation and documentation of discussions during client meetings and conference calls

• Prompt response, “ownership” or acknowledgement to clients’ requests as they arise; manage complaints and last-minute project requests

• Work independently, and with your supervisors, on marketing, planning, technology, strategy, presentations, reporting, budget, advertising, print, fulfillment, and project management related tasks and services from project intake, developing a brief, management with team members, revisions, and quality

• Administration of client intake, project intake, vendor oversight, and project management processes, including:

• Write briefs, scope, and discuss projects with clients

• Present creative work to clients

• Present business pitches to clients

• Hosting, and joining client video and phone status and strategy calls and recording notes related to design, print, marketing, and digital projects

• Develop strategies and tactics and deploy successful marketing campaigns from ideation to execution for print and digital formats and maintain content calendar

• Long hours are common, and staff are expected to be flexible outside working hours to meet project deadlines

• Work with our project management system (Asana) and other in-house platforms to manage your tasks and assignments

• Accurately track your billable time daily to ensure client billables are accurate and reported in a timely manner

• Understand and provide information about the marketing, strategy, design, and our company products and services

• Develop and maintain a knowledge base of the evolving products and services

Skills

• Five years relevant client facing work experience required

• Experience producing agreements and proposals required

• Excellent written and verbal communication skills

• High level of organization

• Willingness to constantly learn new approaches and keep up with trends

• Detail oriented

• Self-motivated yet client-focused

• Proficient in marketing research and analysis

• Familiar with financial planning and strategy

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Strong work ethic

• High competency level in computer and software skills compatible with job responsibilities

• Professional conduct within and outside office while conducting agency business

• Proficient in emerging digital technologies and advertising

About The Creative Department:

The Creative Department is an energetic and dynamic full-service creative agency focusing in the healthcare space. We help our clients create brands, strategize product and service solutions, implement brand communications, and develop stunning digital solutions. We are an innovative agency that acts as an in-house creative department for our clients. Large or small, we can plug in top-level talent without the red tape of a large agency.

Our company values a genuine client experience. Most of our clients have been working with us since we started in 2008. We do not focus on one-and-done projects that burn resources. In fact, our model focuses on working with key stakeholders with as much interaction as possible.

Companies large or small all have a need for marketing, design, and advertising. We can work as a company’s in-house team, an extension of an existing team, or just a pressure valve for work or seasonal rushes. No matter what, our accounts team is just a phone call away. We make our clients feel that we are right down the hall from them… acting as their in-house advertising agency.

Our culture is fun, energetic, and progressive. We embrace change, differences, innovative ideas, and taking ownership of what is yours.

We would love to hear from you.

It is the policy of The Creative Department not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• marketing agency: 5 years (Required)

Work Location: Remote