The Chefs’ Warehouse Hiring for Information Technology – IT Support Specialist Job at New Bedford, MA Full Time

About Us: The Chefs’ Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:
Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Information Technology – IT Support Specialist

Summary:
The Chefs’ Warehouse is seeking a customer service-oriented Helpdesk Support Technician to provide Level 1 & Level 2 support to internal employees with hardware and software issues. The candidate will troubleshoot and resolve technical issues via phone using remote access technologies or in person. The candidate will be required to work independently with little or no supervision. The candidate must have the ability to prioritize open issues.

Responsibilities:

• Provide customer service and support to employees with software and hardware issues
• Monitoring support tickets using a ITSM ticketing system
• Identify and escalate issues that require other IT groups to complete
• Document and maintain computer inventory using asset management system
• Provide training on an individual basis or small group
• Proactively identify trending issues, work with support staff to automate solutions when possible.
• Support Warehouse Management Devices and Technologies such as RF Scanners, Voice Picking Devices & Headsets, and Label Printers
• Will participate in after hour on call rotation
• Support of portable devices – iPhones/iPads and Android Devices using Enterprise Mobility Management software
• Active Directory – Creating Accounts, Experience working with Group Policies
• Manage Office 365 Email Accounts and Distribution Groups
• Troubleshoot Wi-Fi network and VPN connections
• Add/remove accounts from Mitel VOIP system

Desired Skills:

• Ability to systematically troubleshoot complex issues over the phone as well as in person
• Must be customer service orientated
• Must provide timely resolution of all issues
• Basic understanding of networking concepts
• Problem solving skills and a desire to learn

Qualifications & Experience:

• Prior customer service experience is desired
• 1-3 years prior helpdesk experience
• Experience with desktop imaging technologies
• Working knowledge of Active Directory, Office 365, Microsoft Teams, MFA, and Azure
• Knowledge of Windows 10, MS Office 365, Cisco VPN, Endpoint Detection and Response Software, Virus Removal tools
• Experience with Motorola RFID Readers and Zebra Label printers preferable but not required
• Associate degree or bachelor’s degree (B. A.) from four-year college or university
• Any M365 certification is a plus

#IND1

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k

The Chefs’ Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.