The Allergy, Asthma & Sinus Center Hiring for Medical Customer Service Representative – CK Job at Cookeville, TN Full Time

The Allergy, Asthma & Sinus Center has an opening for an experienced Medical Office Front Desk Receptionist in our Cookeville office.

EXAMPLES OF DUTIES: (List does not include all duties assigned)

Provide great customer service to our patients in a friendly, courteous and helpful manner.

Optimize patients’ satisfaction by completing the check in and check out process accurately.

Verify and update necessary information in the medical records/database, perform all registration functions and collect co-pays and balances due as appropriate.

Perform copying and faxing of documents.

Sort and deliver incoming faxes and packages.

Maintain computerized scheduling and follows office scheduling policies.

Answer and screen telephone calls, take messages, and provide appropriate information to phone callers as wells as handling outgoing phone calls as appropriate.

Assist with charge entry, and other work related work, if requested.

Maintain work area and lobby in neat and orderly manner.

Maintain strictest confidentiality both internally and externally.

Knowledge of spelling, grammar and punctuation needed to process patient information along with the ability to file materials correctly by alphabetic or numeric processes.

Knowledge of computer systems and applications.

Experience in eClinicalWork (electronic health record) a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical Customer Service: 1 year (Required)
• electronic medical records: 1 year (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location