Texas Woman’s University Looking for Associate Director Financial Aid Customer Service & Processing – Financial Aid – 10401 Full Time

TITLE

Associate Director, Financial Aid Customer Service & Processing

JOB SUMMARY

The Associate Director of Financial Aid Customer Service and Processing is responsible for managing the day-to-day operations of the financial aid office through customer service experiences and the administration of financial aid programs. This position coordinates services and programs with other institutional offices to support enrollment management objectives at TWU. The position manages federal, state and institutional financial aid programs including maintaining awareness of changes in regulations which govern these programs and implementing new policies and procedures when needed. Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies and Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Executive Director, Financial Aid

Supervises:Assistant Director, Financial Aid Systems & Reporting and Assistant Director, Financial Aid Counseling & Processing

ESSENTIAL DUTIES –May include, but not limited to the following:

· Manages the day-to-day operations of the financial aid office including organizing and staffing for effective customer service experiences through the front counter, phones, email and public presentations.

· Manages the day-to-day administration of the various financial aid programs, including but not limited to, grants, work study and loan programs, from application through disbursement through planning, organizing and implementing work projects.

· Directs, guides and processes student applications, determining eligibility for awards, analyzes data associated with applications and disbursement, coordinating with other staff members and/or offices as necessary to ensure compliance with relevant policies and procedures.

· Supervises and evaluates the performance of assigned staff; interview and participate in selecting employees; train, counsel, mentor, discipline and terminate personnel according to established policies and procedures.

· Troubleshoots processing issues within the financial aid system.

· Consults with and advises administrators, faculty, staff and students regarding financial aid programs, policies and procedures.

· Formulates, implements, reviews and evaluates policies, procedures and processes to ensure departmental compliance with financial aid guidelines and objectives. Looks for opportunities to streamline and improve processes when able.

· Develops and maintains communications used to convey financial aid program and service information in accordance with federal consumer information laws, including publications and forms.

· Maintains up to date knowledge of trends in financial aid, regulations, policies and procedures.

· Serves as back up for various positions and functions related to awarding, processing and supervising within the financial aid function.

· Responsible for establishing job standards for subordinate staff and effectively evaluating staff under charge. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

Bachelor’s degree required. Master’s degree preferred.

EXPERIENCE

Minimum of 5 years of experience in a college or university student financial aid office required.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. 

KNOWLEDGE, SKILLS, AND ABILITIES – The following are essential:

· Ability to plan, direct and evaluate a complex operation, using human resources, time, funds, and other resources for the accomplishment of long-term and short-term goals of the institution.

· Ability to effectively communicate orally, by phone, in person and in writing.

· Knowledge, skill and ability to maintain compliance with state and federal rules and regulations.

· Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.

· Ability to provide administrative guidance within the areas of responsibility.

· Ability to apply budgetary and fiscal planning techniques within financial constraints.

· Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and procedures.

· Ability to integrate resources, policies and information for the determination of procedures, solutions and other outcomes.

· Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.