Texas Roadhouse Hiring for Desktop Support Analyst Job at Louisville, KY Full Time

Description:
Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Quarterly Restricted Stock Units Program
• Annual holiday bonus

We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!

This position will be the IT Service Desk contact, working as part of a team to provide call logging, triage resolution to IT issues experienced by our user community. This role also involves handling customer escalations promptly and dealing with IT Vendors for product support.

• Provide desktop and laptop support to Louisville and field-based employees
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors work using call tracking system to ensure a timely resolution.
• Assist in creating and maintaining up-to-date hardware and installed software / operating system images
• Helps track serial and model numbers for all IT inventory in / out
• Assists in staging new equipment for Support Center
• General Support Center application support
• Provides support for Microsoft end user operating systems and OFFICE Products
• Provides support for applications used by the business and liaises with third party vendors

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Requirements:
Education: Preferred Associates Degree in Business Administration, Computer Science. Education and experience may substitute for one another on a month-for-month basis.

Experience: Preferred 2 years of experience in information technology to include:

• Hardware troubleshooting
• Windows OS troubleshooting
• Application troubleshooting
• Experience in working in a customer service environment would be beneficial
• A+ Hardware and software certification would be an advantage

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Additional Info: