The Enrollment Services Advisor II, under direction, counsels and provides information to prospective and currently enrolled students and their families. Facilitates workshops, develops and makes presentations internal and external stakeholders. May coordinate or specialize in a specific program. May provide some mentorship and training to other staff.
Responsibilities:
Utilizes knowledge of TAMU policies and procedures to advise and counsel students, parents, and prospective students with educational inquiries.
Advises students on financial matters involving, scholarships, financial aid, admission processing, indebtedness, etc.
Guides students, parents, and prospective students to appropriate resources and triages questions to the appropriate home office.
May specialize in a specific discipline within enrollment and academic services.
Communicates with current and prospective students via in-person meetings, video conferences, teleconferences, email, chat messages, etc.
Reviews and updates administrative processes and procedures.
Advises and counsels departments and external agencies on TAMU policies and procedures for enrollment and academic services activities.
May actively recruit prospective students and guide students and parents through the admissions and enrollment process.
Plans, develops, and implements programs, events, and activities to recruit and/or educate current and prospective students, parents, departments, or external agencies.
Responds to inquiries about program, events, seminars, and workshop offerings.
Maintains program records and databases.
Develops and facilitates informational workshops, trainings, and seminars on specialized topics under the enrollment and academic services.
Maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to enrollment and academic services specialty.
Maintains academic records and databases.
Prepares documents and correspondence for internal and external agencies.
May coordinate or specialize in a specific program.
May provide some mentorship and training to other staff.
Education and Experience:
Bachelor’s degree or higher.
Two (2) years of related experience.
Knowledge, Skills, Abilities:
Working knowledge of spreadsheet, word processing, database, and presentation software programs.
Verbal and written communication skills.
Customer Service skills, interpersonal skills, and detail-oriented.
Ability to work individually or as a team. Ability to organize and make decisions.
Ability to comprehend and communicate technical information effectively and diplomatically.
Ability to multi-task and work cooperatively with others.
Applicant Instructions:
Please make sure to provide the following documents:
Cover Letter
Resume / CV
References – at least two professional references
For detailed instructions on how to apply for any position on our website, please use the following link:
http://www.tamusa.edu/humanresources/job-opportunities/index.html
Summary of Employee Benefits:
https://www.tamusa.edu/human-resources/documents/summary-of-employees-benefits.pdf
Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.
Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058.
In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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