Health insurance The Customer Service Representative (CSR) position is responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are also assigned a queue of early-stage delinquent auto finance accounts for payment reminders and resolution of accounts under 30 days past due. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution.
Responsibilities:
· Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of 5 dedicated mbps ( 20 mbps or more is recommended through a cable, fiber, or DSL service).
· Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured environment is required.
· Minimum of 1 year of relevant customer service or administrative experience.
· Handle calls, emails and through online chats
· Business background with knowledge of basic Commercial policies or related Commercial insurance experience preferred.
· Maintain customer records in company CRM tool
Requirements
· High School Diploma or GED.
· Minimum 1 year work experience an a Customer Service role
· Excellent computer skills including proficiency in Microsoft Suite
· Great communication and problem solving skills
· Value accountability, consistency and engagement through excellent attendance
· Excellent customer service through the ability to care for others
· Contribute to department projects as assigned
· Other related duties as business needs arise
Benefits
· Flexible hours
· We provide you leads
· Training course and weekly support
· All infrastructure and legal aspects covered
· Align yourself with world renowned athletes
· Branding and licensing supplied
· Dental insurance
Job Types: Full-time, Part-time, Contract, Temporary, Internship
Pay: $13.20 – $28.58 per hour
Benefits:
Schedule:
Supplemental Pay:
Work Location: One location
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