Tesla Motors, Inc Hiring for Store Leader at Chattanooga, TN  Full Time

As we continue to scale,
Tesla is looking for high potential leaders to streamline operations across
functions by building excellent teams and processes that support the customer
journey end to end. The General Manager ensures the success of the site by
overseeing all sales and service operations. In this role, you are responsible
for leading cross-functional managers and establishing efficient, customer-centric
processes to help Tesla accelerate the world’s transition to sustainable
energy.

Responsibilities

BUILDS EFFECTIVE TEAMS

• Hires an
  excellent team of strong and diverse leaders and takes personal
  responsibility for their onboarding and continued development.
• Has
  consistent 1:1s with reports and creates a culture of regular coaching and
  feedback.
• Addresses
  low performance quickly and compassionately. Resolves all people and
  safety issues in a timely and effective manner.
• Collaborates
  effectively with Human Resources and appropriate partners.
• Retains and
  develops top performers. Takes the time to understand individuals’
  motivations and actively coaches towards development goals by providing
  actionable feedback. Multiplies the capabilities of team members and
  unleashes the team’s potential.
• Energizes
  others and builds a team culture of high performance and trust. Champions
  inclusion, psychological safety, and courage. Creates an environment where
  all voices feel confident speaking up.

CUSTOMER FOCUS

• Owns the
  customer journey from end to end and continually strives to improve
  customer happiness.
• Actively
  monitors customer service trends to make necessary improvements and
  coaches the team in continuously improving communication, processes, and
  relationships to elevate the experience.

SITUATIONAL ADAPTABILITY

• Dynamic
  problem solver who tackles change by leading with the Why and inspiring
  buy-in and action.
• Allocates
  and shifts resources as needed based on business priorities and customer
  experience. Resilient and calm under intense pressure.
• Coachable.
  Takes full ownership of personal development. Regularly solicits feedback
  from teammates above, below, and adjacent, and demonstrates learning
  agility by making clear behavioral changes.
• Highly
  mission-driven and motivates others to see the big picture.

DRIVES RESULTS

• Takes full
  responsibility for communicating business priorities to the team and
  stakeholders.
• Removes
  barriers and provides cover so team can execute against goals. Direct
  reports know what is expected of them, and how their work ties into the
  broader team direction.
• Understands
  and owns every aspect of the site’s performance. Sets targets, drives
  execution, and holds the team accountable both for individual and team
  results. Drives standardization in alignment with broader organizational
  goals

Requirements

• People-first
  leader who prioritizes team development
• Relentless
  drive for excellence; provides recognition and feedback daily
• Multiplier
  who elevates the thinking and output of everyone around them, while also
  making them feel included and valued
• First-principles
  thinker who finds a creative path to solve previously unsolvable problems
• Exceptional
  integrity through dedicated and ethical approach to sales and service
  operations
• Commitment
  and enthusiasm to work evenings and weekends alongside the rest of the
  team
• Must have
  and maintain a valid driver’s license and
• Ability to
  obtain appropriate state licensing, where applicable

EDUCATION AND EXPERIENCE

• Bachelor’s
  Degree and/or equivalent experience leading an end-to-end customer-facing
  operation
• Experience
  leading large teams in a fast-paced environment
• Functional
  experience in roles supporting both Sales/acquisition of new customers and
  Service/support of existing customers
• Demonstrated
  ability to inspire, influence, and hold teams accountable to achieve a
  common goal
• Experience
  leading teams and managing a diverse group of roles and responsibilities

PHYSICAL REQUIREMENTS

• Must be
  able to stand or sit for 8 hours or more
• Occasional
  travel required for offsite meetings and events; normally less than 10% of
  the time