Tesla Motors, Inc Hiring for Customer Experience Manager – Dedham at Dedham, MA  Full Time

Our Customer Experience
Managers are seasoned retail veterans and naturally charismatic leaders. In
this role, you will be responsible for collaborating with your Store leader to
lead the recruitment, training, development and overall management of a dynamic
store team that will help Tesla accelerate the world’s transition to
sustainable transportation. You will be challenged to support your team
through training, coaching, motivating and analyzing sales performance. You
will be tasked with identifying events in the local market that will maximize
Tesla’s brand exposure and create more Tesla owners. You will be measured and
rewarded by your ability to achieve a cumulative store sales target, drive
optimal team performance, and maintain store operations. To succeed at
Tesla, you must be energetic, highly organized, and hard working. You should
have a passion for sustainable energy and the ability to create exceptional
customer experiences. While individual contributions will be recognized,
teamwork is essential to achieve the highest level of success. We will reward
team players who help others succeed and empower the team around them.

Business Health

• Collaborate with Store Manager
  for a shared understanding and vision of business needs and strategies
• Demonstrate sales leadership by
  role playing and having an active selling presence on the floor 70% of the
  time
• Train and develop team on sales
  and delivery processes
• Analyze data and collaborate with
  Store Manager on business strategies and set goals
• Coach and motivate team to meet
  assigned sales, delivery and productivity goals
• Ensure team is fluent in all
  aspects of product knowledge
• Proficient in Sales and Delivery Operations
  with strong collaboration with both Service and Operations leadership –
  Ability to oversee Delivery Operations during Manager on Duty Shifts
• Meet and Exceed KPI, partner to
  achieve sales and delivery targets along with P&L requirements for
  location

Customer Experience

• Responsible for ensuring all
  employees provide best in class customer experience for every customer
• Manage customer escalations
  quickly and effectively
• Empower and guide employees
  through challenging customer concerns, to make decisions in the customers’
  best interest while also supporting Tesla’s mission
• Demonstrate mastery of
  presenting, selling and delivering the entire Tesla ecosystem.

Employee Engagement

• Recruit, train, and develop
  employees ensuring all positions are filled in a timely manner
• Support, implement and provide
  follow-up for all training
• Continually evaluate the
  performance of each employee and provide in the moment feedback to drive
  results
• Ensure all employees adhere to
  Tesla policies and procedures
• Address and resolve all people
  issues in a timely and effective manner, partnering with the Store Manager
  and Human Resources effectively

Brand Standards

• Ensure facility maintenance and
  showroom presentation adhere to the brand standard
• Control store expenses continually
  striving to reduce costs
• Ensure all employees align with
  Tesla’s Dress Code and Grooming Guidelines

.

Requirements

• Bachelor’s degree or equivalent
  work experience
• 2+ years applicable experience
  with proven track record to meet or exceed goals
• Self-starting entrepreneur with
  exceptional management skills and great attention to detail
• Ability to prioritize multiple
  projects and adhere to business-critical deadlines
• Excellent written and verbal
  communication skills
• Dedicated and ethical approach to
  sales and sales operations
• Ability to develop collaborative
  relationships and act as a well-respected, trusted partner that others
  want to work with
• Ability to work evenings and
  weekends in a retail environment
• Ability to relocate as needed
• Valid driver’s license in the
  country in which you are applying, 2-year minimum driving record required
  with a clean driving history
• Ability to obtain appropriate
  state licensing, where applicable

Employee Benefits

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Full benefits from day 1 for you and your eligible dependents

*
Aetna PPO and HSA plans (including infertility
and transgender coverage)

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2 medical plan choices with $0 paycheck
contribution

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Vision & dental plans (including orthodontic
coverage)

*
Healthcare and Dependent Care Flexible Spending
Accounts

*
Company Paid HSA Contribution when enrolled in
the High Deductible Medical Plan with HSA

*
Company paid Life, AD&D, short-term and
long-term disability

*
401(k) match, Employee Stock Purchase Plans, and
other financial benefits

*
Employee Assistance Program, Sick and Vacation
time (Flex Time for salary positions), and Paid Holidays

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Back-up childcare and employee discounts

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Voluntary plans such as critical illness,
hospital indemnity, accident insurance, and pet insurance

*
Voluntary Identity Theft and Legal Services
plans

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Adoption and surrogacy benefits