Tele-Optics, Inc Hiring for IT Help Desk & On-site Support Technician Job at Johnson City, TN Full Time

Tele-Optics is looking to hire 2-4 new full-time employees to work as IT Help Desk and On-site Tech support at a Client Site.

The IT Desktop Support Analyst I position is responsible for the installation, configuration, repair and maintenance the workstations as assigned. They will be required to be able to perform duties including the installation of software, installation of hardware or hardware components and assisting the customer with various computing duties to include the support of mobile devices.

The Desktop Support Tech I should be able to assist the customer with basic issues and tasks. This person will work with other analysts or team members to assist, as needed, with any troubleshooting or problem determination tasks. The team member should be able to identify possible cost saving measures and bring them to management’s attention as relevant. Works on assignments that are semi-routine where the ability to recognize deviation from accepted practice is required. Normally receives supervision on work and processes with detailed instructions for new assignments. On-call rotation is a requirement of the position. The Analyst I will perform other duties as assigned. Strong troubleshooting skills are important.

Candidate must have strong communication skills, be customer service oriented, have a background in information technology and be able to prioritize assignments. These are full-time position based in the Tri-Cities area (Bristol / Johnson City / Kingsport).

Tele-Optics offers a competitive compensation package that includes vacation, medical, dental, vision, and 401k with company match. Starting salary may be based upon experience. Background check and drug screen will be performed during the hiring process. This job serves as On-site IT support for a client in the Medical arena – certain qualifications, such as current flu shot, TB testing, and no tobacco use on the job site are among the requirements. Some local travel between offices in the assigned area may be required; mileage reimbursement for assigned work will be provided.

Job Description: Identify, research, and resolve computer, network, and application issues.

Job Duties include but not limited to:

· Provide IT support service over phone, email, remote assistance and chat.

· Area of support include: Account Maintenance, Software, Network, PC Hardware, and billing applications.

· Document, track, and monitor customer problems to ensure timely resolution.

· Research documentation resources for providing approved support methods.

· Assist with maintaining an accurate Help Desk knowledge-base.

· Work with and assist co-workers with difficult to resolve problems.

Skills/Qualifications:

· Advanced knowledge of Microsoft Windows 10.

· Advanced knowledge of MS Office applications.

· Advanced knowledge of computer hardware.

· Excellent written and oral communication skills.

· Familiarity with network troubleshooting.

· Familiarity with VPN.

· Professional customer service skills.

Education / Experience:

· Associates Degree in Information Technology Preferred

· 1+ years of experience in Information Technology Support required

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Windows OS: 1 year (Preferred)
• Technical IT support: 1 year (Required)

Work Location: On the road