TEKsystems Hiring for Tier 2 Technical Support Job at Jessup, MD Full Time

Description:

This position is open due to the increased volume of service calls. Out client currently receives and average of 22,000 service calls a month. By having this technician in place, they will be able to help provide support to customers and allow technicians to be more efficient in the field by not having to travel to each home for every technical issue.

Our client is looking to hire a self-motivated individual looking to grow their knowledge and experience in the physical security industry. They are looking for a service technician to provide tech support for existing residential customers through out the BAWA region. The Service technician will provide tier 2 support, provide virtual phone assistance to customers to help them trouble shoot their security systems. If they have exhausted all avenues of trouble shooting Vintage will send a technician out to correct any issues. The technician will assess tickets, receive in coming calls from customers and prioritize challenges.

• Responsibilities and Duties: Helping customers troubleshoot their systems, scheduling technicians if they cannot fix issues over the phone. They need to provide a high level of customer service as well as have a thirst for knowledge.
• if they have experience with Honeywell, Concord, Vista, Qualsys, and Alarm.com systems, this is a huge plus.
• hands on or tech school experience is fine.
• this position the candidate will need to have sharp customer service skills, and during the down time use the Alarm.com portal to learn as much as possible about the various systems Vintage sells.
• This role would be perfect for somebody looking to get their foot in the door with Vintage, has IT and Helpdesk experience and has a great presence on the phones. They are also looking for somebody who wants to increase their knowledge and lead, but is open to feedback and training.

Skills:

Cable, Install, Troubleshooting, Technical support, Customer service, Alarm installation, Service, Support, Cat6, Cat5, Honeywell, Alarms, Alarm systems, Help desk support, Installation, Access Control, Low Voltage, Security, Physical Security, burglary, CCTV

Top Skills Details:

Cable,Install,Troubleshooting,Technical support,Customer service,Alarm installation,Service,Support,Cat6,Cat5,Honeywell,Alarms,Alarm systems,Help desk support

Additional Skills & Qualifications:

High School Diploma or Equivalent

Possession of a Valid Driver’s License and clean driving record

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.