TEKsystems Hiring for Systems Administrator Job at Rancho Cucamonga, CA Full Time

Description:

Working onsite in Rancho Cucamonga, CA- Inland Empire

Position Summary/Position

Under the direction of the Supervisor, Integrated Operations, the Engineer II – Integrated Operations will be focused on overall monitoring of the Infrastructure/Application landscape and L1/L2 support/troubleshooting activities including but not limited to patch management, capacity management, health checks, Troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems, etc. The Engineer II – Integrated Operations is also expected to manage, maintain and troubleshoot IEHP’s observability tools.

Major Functions (Duties and Responsibilities)

1. Use Application Performance Monitoring/ IT Infrastructure Monitoring (APM/ITIM tools) to optimize application performance and identify performance bottlenecks in web applications, Infrastructure services (network, server performance, VMWare, SQL, Citrix, etc.) and provide solutions.

Identify opportunities through APM/ITIM tool and perform root cause analysis for insights gained from User Experience tools like Dynatrace/AppDynamics.

Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI’s and performance dashboards.

2. Design and Support – Act as a subject matter expert assisting the Engineer III with responsibilities for overall design and implementation of Application Monitoring and User Experience Analytics tools.

The Engineer II will assist the Engineer III with research of the existing tools and solutions and will recommend means of enhancing the architecture to gain insights and improve overall Infrastructure/Application Owner’s experience.

3. Patch Management – Support the Engineer III with responsibilities for all patch management activities across the enterprise (server and end points).

4. Monitoring and SOP Based Troubleshooting – Monitor overall Application/Infrastructure landscape and will perform initial triages for all reported alerts from the various monitoring tools.

5. Act as Subject Matter Expert (SME) working with some of our observability tools used (Dynatrace/AppDynamics, SolarWinds, ExtraHop, Thousand Eyes, Citrix Director, Ushur, etc.

6. Identify automation opportunities for all repeat activities and work with the Engineer III toward implementation.

7. Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs.

8. Navigate and support Incident and Change Management processes with an end-to-end understanding of system workflows and technology infrastructure.

9. Collaborate with the Engineer III to configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.

10. Collaborate with the Engineer III to create dashboards, publish alerts, or proactively identify issues raised after key releases to keep all applications and processes performing optimally. Communicate changes to community.

11. Provide ongoing technical support to remote area networks, Internet, and VPN communications.

12. Drive identification, assessment, and execution of ongoing process improvement opportunities for the benefit of equipment reliability, serviceability, and operations productivity.

Experience Qualifications

The following experience may be concurrent:

• Minimum of Six (6) years of operational support experience is required.
• Six (6) or more years of experience with design/administration of APM/ITIM products.
• Exposure to monitoring and configuration management for scalable environments.
• Proven ability to script Python and PowerShell.
• Some Experience with DevOps and SRE activities / best practices.

Education Qualifications

Bachelor’s degree in Computer related field or similar technical field from an accredited institution required.

Skills:

Windows, System administrator, Vmware, Linux, Systems engineering, Windows server, Powershell, Cloud, Infrastructure, SCCM, Solarwinds, Dynatrace, Appdynamics, Active directory

Top Skills Details:

Windows, System administrator, Vmware, Linux, Systems engineering, Windows server, Powershell, Cloud, Infrastructure, SCCM, Solarwinds, Dynatrace, Appdynamics, Active directory, InTune

Additional Skills & Qualifications:

Manager Notes- SCCM, Citrix, Intune (mobile device deployment), patching, escalation, service desk calls (small role only from escalation – or during help desk team meetings they cover for that team, monitoring – biggest thing (SolarWinds, thousand eyes, live monitoring applications), HPDM (plus since they use it), ServiceNow coming in next few months. Experience with Usher is a plus also

Experience Level:

Expert Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.