TEKsystems Hiring for Help Desk/desktop Support Job at Frisco, TX Full Time

Description:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution. Essential Duties: • Provides exceptional customer service in a friendly and timely manner to all internal and external customers • Troubleshoots service requests over the phone, in person, or by using remote control tools • Installs and configures computer hardware, peripherals, and software as needed • Repairs hardware or schedules repair with appropriate third parties • Records and monitors service requests in a ticketing system

Skills:

Windows, office 365, android, lenovo, Help desk, Support, Troubleshooting

Top Skills Details:

Windows,office 365,android,lenovo

Additional Skills & Qualifications:

• College degree, certification, or one year experience in a related field is preferred • Works with minimal guidance and supervision • Familiar with common hardware and software used in an office environment • Prioritizes tasks and manages time with strong multi-tasking skills • Excellent judgment and decision-making skills • Willing to take on and learn additional duties as needed • Able to rotate working weekly late shifts and on call (nights, weekends and holidays) shifts

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.