TECHMETALS, INC Hiring for IT Help Desk Technician Job at Dayton, OH Full Time

About us

Techmetals, Inc. is a medium business in MANUFACTURING. We are professional, agile, innovative and our goal is to Techmetals, Inc. – Engineered Metal Finishing & Performance Coatings For over 50 years, Techmetals, Inc. has been recognized as a leader in the metal plating and coating industry – proudly assisting clients around the globe with unmatched quality, service and reliability. Our services are ensured through compliance with the industry’s most stringent testing facilities .

Our work environment includes:

• Growth opportunities
• Casual work attire
• Flexible working hours
• Company perks
• On-the-job training
• Safe work environment
• Lively atmosphere

Position Requirements

• High School Diploma or equivalent
• Advanced level analytic skills and ability to convey complex facts
• Strong work ethic; ability to learn quickly
• Ability to work in a fast-paced, rapidly changing environment
• Excellent interpersonal skills and ability to work as part of a team

Required Experience

• Troubleshooting: Basic
• Windows: Familiarity
• Office: Familiarity
• PC Hardware / peripherals: Familiarity

Responsibilities include but not limited to

• Provide support by answering, evaluating, and resolving incoming telephone, voice mail, e-mail, and web form requests from users experiencing problems with hardware, software, networking, and other computer related technologies in a timely manner.
• Perform advanced troubleshooting to diagnose and resolve technical problems.
• Documents all problems and actions through to resolution, including escalations to appropriate technical resources, by opening and updating tickets in the Help Desk software.
• Installs hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Loads software packages such as operating systems and Microsoft Office onto computers.
• Skill to rebuild and image laptops and desktops, troubleshoot Smart Phones and tablets, troubleshoot laser printers. Experience with Microsoft and commercial line of business applications and products.
• Explains issues and resolutions to end users in a simplified, non-technical manner.
• Diagnoses system hardware, software and operator problems.
• Transport equipment to different buildings within our complex.
• Access Control Management
• IP & Analog camera support.
• VoIP phone support
• Pulling & terminating Network cables.
• Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals
• Performs additional duties as needed within the department

Our Commitment

At Techmetals, we understand that our people create our success. We want our employees to succeed in life, as well as in the workplace. Techmetals offers a family atmosphere, devoted to those, who in turn, help our company. Below are just a few examples of how we invest in our workforce each day:

Shift Premiums

Flexible Schedules

Insurance Benefits

Paid Holidays and Vacation Days

Employee Assistance Programs

Technical Courses and Job Training

$2,000 Annual Tuition Reimbursement Program

Gainshare Program and 401k with Company Matching

Opportunity For Improvement Program (OFI) designed to financially reward good ideas and support in making Techmetals the best we can be!

Techmetals is proud to be an equal opportunity employer that is committed to hiring and retaining a diverse workforce. All aspects of employment, including decisions to hire, promote, discipline or discharge, are based solely on merit, qualifications, performance, and business needs. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, gender identity, marital status, national origin, ancestry, disability, genetic information, pregnancy, age, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Job Types: Full-time, Permanent

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)

Work Location: One location