TDECU Looking for Specialist – Card Operations 2 at Sugar Land, TX  Full Time

Minimum Qualifications:
Education:
*High school diploma or equivalent required
*Bachelors or equivalent mix of education and experience preferred

Experience:
*Five to seven years experience in credit and debit card processing in a financial institution environment preferred
*Five to seven years’ customer service experience preferred

Knowledge, Skills, and Abilities:
*Highly skilled at researching and effectively resolving issues in a timely manner
*Strong work ethic required, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and ability to work flexible hours and overtime as needed.
*Knowledge and experience working with a card processing system preferred
*Maintain proficiency in basic personal computer skills operation in a Windows environment, with intermediate to expert level Microsoft Word and Microsoft Excel skills.
*Strong interpersonal and professional written and verbal communication skills and ability to handle inquiries and issues with tact and diplomacy.
*Extensive knowledge of Visa/MasterCard regulations, dispute/chargeback procedures, and the technical aspects of card processing.
*Working knowledge of TDECU’s core system and a strong understanding of credit union policies and procedures related to credit card, debit card and ATM programs.
*Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimal supervision.
*Ability to adapt to changes and prioritize and manage competing demands.
*Ability to read, analyze and interpret data and understand and communicate complex and diverse information.
*Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Our company offers a dynamic hybrid work arrangement, which requires three days on-site, in the Sugar Land, TX office. Our retail roles are required to be onsite at the branch locations.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.