As the COUPA System Administrator, you will design, implement, and maintain the COUPA user-experience (UX) at TDECU. You will oversee all aspects of system configuration, customization, version releases, middleware connections, punchout API’s, COUPA Supplier Portal (CSP.) As our resident expert, you will create and deliver training materials to both new and existing TDECU users and suppliers as well as provide ongoing user support. You will interact with and leverage insights from COUPA Community to create and maximize opportunities with COUPA Advantage Suppliers and new tool functionality. You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency. The COUPA Administrator will interact regularly with leaders from across the enterprise and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities. You will also work with leaders to provide timely, relevant procurement reporting and insights to support decision making and spend awareness.
Essential Duties and Responsibilities:
1. Training & Support: As our COUPA subject matter expert, you will own all aspects of employee training and vendor on-boarding. This will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliers. Review major release notes for COUPA releases and prepare TDECU to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriate.
2. Process Improvement & Service Standards: As an SME, you will work with departments to identify opportunities for continuous improvement in the procurement-to-pay process and seek to streamline business processes across the enterprise. You will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization data. This includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectiveness. This also includes developing strategies to implement your recommendations.
3. Collaboration: This is a high visibility position. The individual will work very closely with several key departments such as Accounting, Accounts Payable, Project Management, and Information Technology. As such, you will create and maintain trust relationships with department staff and leaders.
4. Project Management: Establish and maintain mechanisms to track and report spends related to capital projects and departmental activities. Liaise with Project Managers and other stakeholders during all stages of the project life cycle from planning and execution through operationalization. Participate in all aspects of purchasing related support for TDECU’s crisis response team to ensure operational continuity (i.e., hurricane response.)
5. Audit Support: Participate in internal audits of the Purchasing and AP functions within the organization. Support the broader organization as needed for internal/external audits and regulatory exams. Provide necessary information about products and services received, to the accounting team to ensure appropriate accrual of expenses.
6. Successful vendor alliances and overall management: Work effectively with vendors to promote and support use of COUPA Supplier Portal for contracts, purchasing orders, and invoicing. Create and maintain an ongoing professional relationship with all Credit Union staff and other service providers/suppliers. Work with the Risk Management department to maintain a current & complete archive for contracts. Oversee & monitor regulatory compliance and adherence to policies and procedures.
7. Performance: Achieve performance expectations in the areas of quantity, quality, and culture.
Education:
Experience:
Knowledge, Skills, and Abilities:
Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Hybrid General: On average, employees in this role report to a designated TDECU office location 1-2 days per week.
Disclaimer:
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
_Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.
Job Type: Full-time
Pay: $80,300.00 – $100,900.00 per year
Benefits:
Experience:
License/Certification:
Work Location: Hybrid remote in Sugar Land, TX 77478
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