Tax Analysts Hiring for CMS Support and Training Analyst Job at Falls Church, VA Full Time

About Tax Analysts

Founded in 1970, we are the premier global publisher and the essential source of news and analysis for over 150,000 tax professionals, with correspondents in more than 125 countries, and a staff of almost 200. Tax Notes is the name of our publications. You can get an idea of our work at www.taxnotes.com. We’re a team that is passionate about bringing transparency to tax systems, and just as passionate about cultivating an environment that embraces collaboration and innovation.

Tax Analysts offers a casual work environment — relaxed dress code and pet friendly — where talented individuals come together to produce great work. Here you will have the opportunity to pursue a fulfilling career and still have time for what’s important to you personally, such as family, travel, education, or giving back to the community. We’re proud to have been named a Top Workplace in the D.C Metro area by the Washington Post, and a Top Workplace by Energage in 2021. We strive to offer a realistic work/life balance, competitive compensation, and a generous benefits package.

Learn more about who we are – visit our LinkedIn Companypage and our Top Workplacepage. Scroll down to the end of the posting to see how our employees describe the culture of the Editorial team

Requirements

Plans, develops, documents, and implements training programs for internal individuals and groups in the use of the enterprise content management system (ECMS).

In coordination with Customer Systems department, plans, organizes, and executes user acceptance testing of new features, improvements, bug fixes, or other development projects involving the enterprise content management system, its databases, and its output to the website, emails, and content feeds, or any customer-facing Editorial products.

Provides technical support to users of the enterprise content management system individually and as part of response groups as directed, e.g. the Alfresco Help email group.

In coordination with Editorial management and Customer Systems, builds, tests, and deploys enterprise content management system workflows using available tools (e.g. Flowable).

In coordination with Editorial management and the Customer Systems team, devises and implements technological solutions for editorial objectives and interdepartmental initiatives, particularly regarding the enterprise content management system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet editorial department objectives.

• Meet with Editorial managers regularly to capture requirements and assess training needs relating to ECMS.
• Develop methods and materials for training Editorial staff in ECMS practices and procedures and prepare curriculum including lectures, tutorial videos, demonstrations, and manuals. Design, develop, and maintain web-based learning resources.
• Train new Editorial hires in usage of ECMS, customized to their job function, and provide ongoing support as needed.
• Conduct group and individual ECMS training sessions for Editorial stakeholders.
• Respond to ECMS support requests via the Alfresco Help email group and other channels as needed.
• Coordinate with Customer Systems and Editorial management to plan user acceptance testing for new development involving ECMS or customer-facing products as needed.
• Identify internal stakeholders to serve as UA testers and schedule individual or group testing sessions.
• Working with Customer Systems, develop testing plans and write tests for UA tester use.
• Oversee testing and collect and report results to Customer Systems.
• Working with Customer Systems as needed, resolve internal customers’ problems with ECMS.
• In coordination with other members of the Alfresco Help group, monitor Alfresco Help emails for internal problems needing addressing.
• As needed, analyze and draft Editorial business processes for the ECMS using BPMN.
• Using Flowable or other tools as needed, enter or edit ECMS business process workflows and implement/deploy to Prod Alfresco.
• Keep up-to-date on new standards and technologies that could enhance the ECMS’s value to internal customers.
• Identify weak areas in procedures and create new procedures as needed, in collaboration with Editorial managers and IT.
• Liaise between Editorial stakeholders and the IT development team on an ongoing basis.
• Work with the Agile team as needed to prioritize editorial needs.

KNOWLEDGE & SKILLS:

• Familiarity with Agile development methodology
• Strong working knowledge of key software, including Alfresco CMS, Flowable, JIRA, Office 365, Slack
• Ability to plan, organize, and lead both individual and group training
• Basic understanding of Web development languages and publishing tools, HTML, and/or other front-end web languages
• Demonstrated ability to work effectively with multiple departments within an organization
• Ability to work under deadline pressure in a fast-paced team environment and adjust to changing priorities
• Demonstrated ability to manage multiple tasks efficiently

REQUIREMENTS:

• BA required
• 5+ years of experience working in an admin or support capacity with an enterprise content management system at a publishing company
• 2+ years of experience training employees in business procedures and processes, including one-on-one training and group training
• Experience creating curriculum materials, including training objectives, manuals, graphics, and videos
• Knowledge of tax policy issues a plus

Benefits

• Health/Dental/Vision: $0 employee plans, family plans start at $65/month
• 401K: Immediately vested, 4% match
• Parental leave: 5 weeks paid
• Tuition assistance
• Qualified employer under the Public Service Loan Forgiveness program (PFSL)
• Paid Time Off (13 days vacation to start, 13 days sick, 11 holidays)
• Pet-friendly office
• Private gym onsite

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Falls Church, VA 22046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: One location