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Tanner Health System Looking for Practice Manager – Urgent Care Full Time
3.
6 Quick Apply 14 hours ago Full Job Description Responsible for day to day operations of a medical practice (multiple locations and or higher patient volume).
Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports and assisting in the preparation and review of the monthly reports.
Also includes the implementation of OSHA CLIA guidelines and the implementation and Interpretation of policies and procedures.
Education:
High School Diploma or GED
Experience:
Two years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Qualifications Proven ability to effectively work with others at all levels within and outside Tanner.
Minimum of two years supervisory experience required.
Previous supervisory and patient contact work within the medical field desired Exceptional organizational and motivational skills.
Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
Professional appearance.
Ability to prioritize and organize the workload of multiple employees.
Must possess knowledge of modern office procedures and office equipment.
Must possess the ability to summarize financial and statistical information for review with the TMG staff CPT and ICD Knowledge preferred.
Requirements:
Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors.
Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community.
All employees agree to abide by a set of service standards.
These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become.
We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions Area of Responsibilities Leadership – Promotes teamwork and empowers teams and individuals to meet their potential.
Supports quality and efficiency improvement efforts.
Provides positive feedback as well as constructive criticism.
Communicates pertinent hospital activities to departmental employees.
Communicates pertinent departmental activities to administrative contact and other departments as necessary.
Establishes and maintains high level of employee morale.
Develops personal education to be proactive in meeting the future needs of the department.
Demonstrates a positive attitude toward all customers of Tanner, internal and external.
Projects a positive, professional image.
Management – Manages daily operations of the practice.
Supervises front and back office staff.
Ensures appropriate staffing levels for the practice.
Oversees orientation and ensures employees receive adequate training and ongoing education.
Provides ongoing employee feedback of job performance.
Performs employee evaluations.
Counsels and conducts employee disciplinary action as needed.
Monitors billing procedures in the practice to ensure patient registration and billing is accurate and performed in a timely manner.
Must be able to learn, apply and teach a variety of rules, regulations, policies and procedures applicable to the ever changing health care reimbursement environment.
Maintains strict control of internal cash control procedures.
Maintains and ensures accuracy of monthly key indicator reports.
Monitors monthly operations reports and provides explanation of variances.
Oversees the purchasing functions for the practice.
Maintains a record of orders placed and orders received.
Closely monitors expenses and works within an established budget.
Receives invoices from vendors and checks for accuracy.
Organizes meetings and education activities of teams as necessary.
Organizes and participates in TMG marketing opportunities for the practice.
Ensures general cleanliness and neatness of the practice.
Consults with TMG Director of Operations regarding any problems and concerns and assists in implementing organizational changes.
Safety – Checks equipment routinely to ensure it is functioning properly.
Maintains working knowledge of equipment and removes faulty equipment from use as necessary.
Participates in safety programs Development – Maintains a high degree of knowledge of both Tanner Human Resource policies and procedures and TMG operational and billing policies and procedures.
Participates in continuing education.
Participates in the development of new programs (ex:
Process Improvement, Quality Initiatives).
Maintains a working knowledge of CPT, ICD9 and HCPCS coding.
Customer service – Leads team members in achieving customer service goals for the practice.
Utilize NRC to full capacity for service recovery, reporting, education and training.
Participates in customer service initiatives.
Demonstrates excellent customer service skills.
Communicates effectively and in a timely manner with patients and management regarding service recovery opportunities.
Monitors customer service and develops action plans for improving patient satisfaction.
Monitor work ques and ensures charges are completed by month end for Epic and Systoc.
Identify trends in errors and report to Director for training purposes.
Review monthly denial report and coordinate education in an effort to reduce or eliminate denials.
Monitor patient flow and wait times to ensure they are at an acceptable level.
Be able to make adjustments as needed.
Ensure wait times are posted and quoted accurately.
Ensure patient care is appropriate and consistent with scope of service.
Know, understand and ensure compliance with all state and federal regulatory regulations:
EMTALA, OSHA, HIPAA, etc Coordinate schedules.
Communicates any staff scheduling concerns to Director.
Communicates justification for any overtime hours to Director.
Rotate weekend call and be able to serve as back up to any position not requiring a license.
Communicates any matters of concern regarding patient error and or unsatisfactory outcome of patient to Director and Risk Management.
Supervision includes recruiting and coordination of onboarding new staff with input from Director.
Coordination of system Workers’ Compensation program:
EOC reporting, OSHA 300 log, accounts payable, light duty transitions, care coordination, collaboration with work comp team (legal, TPA, case management, etc) Responsible for maintaining SYSTOC database for clinic and other departments utilizing the system, as well as training employees and coordinating necessary upgrades and changes to the system.
Provide professional, high quality and timely assistance to patients, contracting companies, clients, and referral resources to make appointments, exchange information, gather information for database establishment and maintenance, etc Complaint and problem resolution for clients, patients and team members.
Meet industry and grow relationships with the industry in an effort to support the marketing effort.
Researches special projects and compiles information.
Coordinates all marketing events.
Innovation:
Implement LEAN processes into patient flow and services.
Utilize technology to eliminate paperwork, reduce wait times and improve patient experience.
Remain up-to-date with industry standards, changes, and new happenings in an effort to keep in line with or ahead of our competitors.
Compliance Statement Employee performs within the prescribed limits of Tanner Health System’s Ethics and Compliance program.
Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills Education:
High School Diploma or GED
Experience:
Two years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications NONE REQUIRED Supervision Under guidance of Director, responsible for quality and quantity of work, costs, methods and personnel, performs supervisory functions.
Responsible for staff scheduling.
Responsible for assigning, directing, new employee training, and on-going training of existing employees.
Regularly leads the work of coworkers and checks performance of work assigned as to accuracy and time.
Responsible for employee discipline and evaluations.
Qualifications Proven ability to effectively work with others at all levels within and outside Tanner.
Minimum of two years supervisory experience required.
Previous supervisory and patient contact work within the medical field desired Exceptional organizational and motivational skills.
Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
Professional appearance.
Ability to prioritize and organize the workload of multiple employees.
Must possess knowledge of modern office procedures and office equipment.
Must possess the ability to summarize financial and statistical information for review with the TMG staff CPT and ICD Knowledge preferred.
Definitions Responsible for day to day operations of a medical practice (multiple locations and or higher patient volume).
Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports for the TMG and assisting in the preparation and review of the monthly reports.
Also includes the implementation of OSHA CLIA guidelines and the implementation and Interpretation of TMC Policies and Procedures Position Responsibilities Contact with Others:
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect of Error:
Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient’s welfare or the organization’s interest.
Work is subject to general review only and requires considerable accuracy and responsibility.
Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization’s position.
Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
People Management Responsibilities Supervisory Responsibility:
Manages a medium-sized department of employees responsible for quality and quantity of work, cost, methods, and personnel, performs supervisory functions without intermediate supervisors.
Manages a large department of employees (40 and up); quality and quantity of work, costs, methods, and personnel, has one or more assistants and intermediate supervisors.
Work Environment/Physical Effort Mental Demands:
Tasks are multiple and diverse with some interrelationship across processes.
Handles some unrelated functions.
Work requires the direct application of a variety of procedures, policies, and/or precedents.
Some responsibility for budget and expenditure authority.
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.
Day-to-day work and decisions do not require direction or review by immediate supervisor.
Frequently solves complex problems.
End results are reviewed by supervisor.
Strategic issues are referred to supervisor.
Working Conditions:
Minor – Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles):
No Directly works with Patients less than 12 months of age:
Yes Physical Effort:
Moderate physical effort – Lifts, carries, or handles lightweight (1 to 25 lbs.
) materials or equipment for about half of the day.
Very occasional physical effort with medium weight objects (25- 60 lbs.
).
Office or laboratory work requires close visual effort and concentration more than half of day.
Works in reaching or strained positions for less than half of day.
Physical Aspects Bending:
Occasional = 1% – 33% of the time Typing:
Frequent = 34% – 66% of the time Manual Dexterity – picking, pinching with fingers etc.
:
Occasional = 1% – 33% of the time Feeling (Touch) – determining temperature, texture, by touching:
Occasional = 1% – 33% of the time Hearing:
Constant = 67% – 100% of the time.
Reaching – above shoulder:
Occasional = 1% – 33% of the time Reaching – below shoulder:
Occasional = 1% – 33% of the time Visual:
Constant = 67% – 100% of the time.
Color Vision:
Occasional = 1% – 33% of the time Speaking:
Constant = 67% – 100% of the time.
Standing:
Frequent = 34% – 66% of the time Balancing:
Occasional = 1% – 33% of the time Walking:
Frequent = 34% – 66% of the time Crawling:
Occasional = 1% – 33% of the time Running – in response to an emergency:
Occasional = 1% – 33% of the time Lifting up to 25 lbs.
:
Occasional = 1% – 33% of the time Lifting 25 to 60 lbs.
:
Not required Lifting over 60 lbs.
:
Not required Handling – seizing, holding, grasping:
Frequent = 34% – 66% of the time Carrying:
Occasional = 1% – 33% of the time Climbing:
Occasional = 1% – 33% of the time Kneeling:
Occasional = 1% – 33% of the time Squatting:
Occasional = 1% – 33% of the time Tasting:
Occasional = 1% – 33% of the time Smelling:
Occasional = 1% – 33% of the time Driving – Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift:
Not required Driving – Class C vehicles:
Occasional = 1% – 33% of the time Driving – CDL class vehicles:
Not required N95 Respirator usage (PPE):
Not required Hazmat suit usage (PPE):
Not required Pushing/Pulling – up to 25 lbs.
:
Occasional = 1% – 33% of the time Pushing/Pulling – 25 to 60 lbs.
:
Occasional = 1% – 33% of the time Pushing/Pulling – over 60 lbs.
:
Not required Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Quick Apply 14 hours ago Full Job Description Responsible for day to day operations of a medical practice (multiple locations and or higher patient volume).
Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports and assisting in the preparation and review of the monthly reports.
Also includes the implementation of OSHA CLIA guidelines and the implementation and Interpretation of policies and procedures.
Education:
High School Diploma or GED
Experience:
Two years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Qualifications Proven ability to effectively work with others at all levels within and outside Tanner.
Minimum of two years supervisory experience required.
Previous supervisory and patient contact work within the medical field desired Exceptional organizational and motivational skills.
Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
Professional appearance.
Ability to prioritize and organize the workload of multiple employees.
Must possess knowledge of modern office procedures and office equipment.
Must possess the ability to summarize financial and statistical information for review with the TMG staff CPT and ICD Knowledge preferred.
Requirements:
Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors.
Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community.
All employees agree to abide by a set of service standards.
These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become.
We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions Area of Responsibilities Leadership – Promotes teamwork and empowers teams and individuals to meet their potential.
Supports quality and efficiency improvement efforts.
Provides positive feedback as well as constructive criticism.
Communicates pertinent hospital activities to departmental employees.
Communicates pertinent departmental activities to administrative contact and other departments as necessary.
Establishes and maintains high level of employee morale.
Develops personal education to be proactive in meeting the future needs of the department.
Demonstrates a positive attitude toward all customers of Tanner, internal and external.
Projects a positive, professional image.
Management – Manages daily operations of the practice.
Supervises front and back office staff.
Ensures appropriate staffing levels for the practice.
Oversees orientation and ensures employees receive adequate training and ongoing education.
Provides ongoing employee feedback of job performance.
Performs employee evaluations.
Counsels and conducts employee disciplinary action as needed.
Monitors billing procedures in the practice to ensure patient registration and billing is accurate and performed in a timely manner.
Must be able to learn, apply and teach a variety of rules, regulations, policies and procedures applicable to the ever changing health care reimbursement environment.
Maintains strict control of internal cash control procedures.
Maintains and ensures accuracy of monthly key indicator reports.
Monitors monthly operations reports and provides explanation of variances.
Oversees the purchasing functions for the practice.
Maintains a record of orders placed and orders received.
Closely monitors expenses and works within an established budget.
Receives invoices from vendors and checks for accuracy.
Organizes meetings and education activities of teams as necessary.
Organizes and participates in TMG marketing opportunities for the practice.
Ensures general cleanliness and neatness of the practice.
Consults with TMG Director of Operations regarding any problems and concerns and assists in implementing organizational changes.
Safety – Checks equipment routinely to ensure it is functioning properly.
Maintains working knowledge of equipment and removes faulty equipment from use as necessary.
Participates in safety programs Development – Maintains a high degree of knowledge of both Tanner Human Resource policies and procedures and TMG operational and billing policies and procedures.
Participates in continuing education.
Participates in the development of new programs (ex:
Process Improvement, Quality Initiatives).
Maintains a working knowledge of CPT, ICD9 and HCPCS coding.
Customer service – Leads team members in achieving customer service goals for the practice.
Utilize NRC to full capacity for service recovery, reporting, education and training.
Participates in customer service initiatives.
Demonstrates excellent customer service skills.
Communicates effectively and in a timely manner with patients and management regarding service recovery opportunities.
Monitors customer service and develops action plans for improving patient satisfaction.
Monitor work ques and ensures charges are completed by month end for Epic and Systoc.
Identify trends in errors and report to Director for training purposes.
Review monthly denial report and coordinate education in an effort to reduce or eliminate denials.
Monitor patient flow and wait times to ensure they are at an acceptable level.
Be able to make adjustments as needed.
Ensure wait times are posted and quoted accurately.
Ensure patient care is appropriate and consistent with scope of service.
Know, understand and ensure compliance with all state and federal regulatory regulations:
EMTALA, OSHA, HIPAA, etc Coordinate schedules.
Communicates any staff scheduling concerns to Director.
Communicates justification for any overtime hours to Director.
Rotate weekend call and be able to serve as back up to any position not requiring a license.
Communicates any matters of concern regarding patient error and or unsatisfactory outcome of patient to Director and Risk Management.
Supervision includes recruiting and coordination of onboarding new staff with input from Director.
Coordination of system Workers’ Compensation program:
EOC reporting, OSHA 300 log, accounts payable, light duty transitions, care coordination, collaboration with work comp team (legal, TPA, case management, etc) Responsible for maintaining SYSTOC database for clinic and other departments utilizing the system, as well as training employees and coordinating necessary upgrades and changes to the system.
Provide professional, high quality and timely assistance to patients, contracting companies, clients, and referral resources to make appointments, exchange information, gather information for database establishment and maintenance, etc Complaint and problem resolution for clients, patients and team members.
Meet industry and grow relationships with the industry in an effort to support the marketing effort.
Researches special projects and compiles information.
Coordinates all marketing events.
Innovation:
Implement LEAN processes into patient flow and services.
Utilize technology to eliminate paperwork, reduce wait times and improve patient experience.
Remain up-to-date with industry standards, changes, and new happenings in an effort to keep in line with or ahead of our competitors.
Compliance Statement Employee performs within the prescribed limits of Tanner Health System’s Ethics and Compliance program.
Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills Education:
High School Diploma or GED
Experience:
Two years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications NONE REQUIRED Supervision Under guidance of Director, responsible for quality and quantity of work, costs, methods and personnel, performs supervisory functions.
Responsible for staff scheduling.
Responsible for assigning, directing, new employee training, and on-going training of existing employees.
Regularly leads the work of coworkers and checks performance of work assigned as to accuracy and time.
Responsible for employee discipline and evaluations.
Qualifications Proven ability to effectively work with others at all levels within and outside Tanner.
Minimum of two years supervisory experience required.
Previous supervisory and patient contact work within the medical field desired Exceptional organizational and motivational skills.
Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
Professional appearance.
Ability to prioritize and organize the workload of multiple employees.
Must possess knowledge of modern office procedures and office equipment.
Must possess the ability to summarize financial and statistical information for review with the TMG staff CPT and ICD Knowledge preferred.
Definitions Responsible for day to day operations of a medical practice (multiple locations and or higher patient volume).
Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports for the TMG and assisting in the preparation and review of the monthly reports.
Also includes the implementation of OSHA CLIA guidelines and the implementation and Interpretation of TMC Policies and Procedures Position Responsibilities Contact with Others:
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect of Error:
Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient’s welfare or the organization’s interest.
Work is subject to general review only and requires considerable accuracy and responsibility.
Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization’s position.
Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
People Management Responsibilities Supervisory Responsibility:
Manages a medium-sized department of employees responsible for quality and quantity of work, cost, methods, and personnel, performs supervisory functions without intermediate supervisors.
Manages a large department of employees (40 and up); quality and quantity of work, costs, methods, and personnel, has one or more assistants and intermediate supervisors.
Work Environment/Physical Effort Mental Demands:
Tasks are multiple and diverse with some interrelationship across processes.
Handles some unrelated functions.
Work requires the direct application of a variety of procedures, policies, and/or precedents.
Some responsibility for budget and expenditure authority.
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.
Day-to-day work and decisions do not require direction or review by immediate supervisor.
Frequently solves complex problems.
End results are reviewed by supervisor.
Strategic issues are referred to supervisor.
Working Conditions:
Minor – Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles):
No Directly works with Patients less than 12 months of age:
Yes Physical Effort:
Moderate physical effort – Lifts, carries, or handles lightweight (1 to 25 lbs.
) materials or equipment for about half of the day.
Very occasional physical effort with medium weight objects (25- 60 lbs.
).
Office or laboratory work requires close visual effort and concentration more than half of day.
Works in reaching or strained positions for less than half of day.
Physical Aspects Bending:
Occasional = 1% – 33% of the time Typing:
Frequent = 34% – 66% of the time Manual Dexterity – picking, pinching with fingers etc.
:
Occasional = 1% – 33% of the time Feeling (Touch) – determining temperature, texture, by touching:
Occasional = 1% – 33% of the time Hearing:
Constant = 67% – 100% of the time.
Reaching – above shoulder:
Occasional = 1% – 33% of the time Reaching – below shoulder:
Occasional = 1% – 33% of the time Visual:
Constant = 67% – 100% of the time.
Color Vision:
Occasional = 1% – 33% of the time Speaking:
Constant = 67% – 100% of the time.
Standing:
Frequent = 34% – 66% of the time Balancing:
Occasional = 1% – 33% of the time Walking:
Frequent = 34% – 66% of the time Crawling:
Occasional = 1% – 33% of the time Running – in response to an emergency:
Occasional = 1% – 33% of the time Lifting up to 25 lbs.
:
Occasional = 1% – 33% of the time Lifting 25 to 60 lbs.
:
Not required Lifting over 60 lbs.
:
Not required Handling – seizing, holding, grasping:
Frequent = 34% – 66% of the time Carrying:
Occasional = 1% – 33% of the time Climbing:
Occasional = 1% – 33% of the time Kneeling:
Occasional = 1% – 33% of the time Squatting:
Occasional = 1% – 33% of the time Tasting:
Occasional = 1% – 33% of the time Smelling:
Occasional = 1% – 33% of the time Driving – Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift:
Not required Driving – Class C vehicles:
Occasional = 1% – 33% of the time Driving – CDL class vehicles:
Not required N95 Respirator usage (PPE):
Not required Hazmat suit usage (PPE):
Not required Pushing/Pulling – up to 25 lbs.
:
Occasional = 1% – 33% of the time Pushing/Pulling – 25 to 60 lbs.
:
Occasional = 1% – 33% of the time Pushing/Pulling – over 60 lbs.
:
Not required Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
