Job Summary: Assist in managing the day-to-day operations of the company infrastructure by monitoring system performance, configuration, maintenance, and repair (Windows, VMware, Mac and Linux); Manage Windows OS Security updates for servers, desktop and laptops; Assist in supporting security software, such as Cylance, Z-scaler & Verizon MDR. Support remote home/office of outside sales personnel. Assist in supporting company’s ERP system. Assist in supporting of computer and related hardware and software daily.
Essential Job Functions:
1. Maintain Company’s servers, desktop and laptops with latest OS security updates, patches, and firmware, etc.
2. Maintain company’s Endpoint security on servers, desktops, and laptops.
3. Handle escalated technical support issues related to users’ computers, phones, printers, etc.
4. Assist in maintaining and supporting Office 365, SharePoint, Teams, and the security settings for each.
5. Assist in maintaining and optimizing document printing and archiving system (Xerox’s DocuShare)
6. Assist in developing procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
7. Support VPN/SSL-VPN to allow remote access of Talley’s network for outside sales staff.
8. Maintain backup schedules for all company servers utilizing third party software.
9. Assist in maintaining wireless access points for the warehouse wireless scanners.
10. Oversee and retain a daily log of server transactions, problems with remedial action taken, and installation activities
11. Assist in setting up of computer hardware, printers and ensuring proper installation of operating systems, and appropriate software
12. Assist in supporting desktops and laptops on both Windows and Mac OS platforms
13. Assist in supporting mobile device’s connectivity, applications (apps), and security.
14. Assist in supporting users of the company ERP system
15. Travel will be required to other locations to support the IT effort
16. And any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
Knowledge, Skill and Experience Required:
Required:
1. Minimum four-year college degree required in Information Technology with an emphasis on System Administration
2. Minimum Experience required: 5 Years in the Field of Information Technology
Knowledge, Skill and Experience Required:
1. Experience of managing OS security updates for Windows and VMWare servers
2. Operating Systems – Windows 10 and Server OS: 2012, 2016 & 2019,
Linux, VMWare, and Mac OS
3. Knowledgeable in operating and maintaining SQL Server/agent systems.
4. Experience working with LAN, WAN, related routers, switches, appliances,
and Wireless technology
5. Be familiar with the company’s Help Desk ticketing system
6. Understanding of Telephony: PBX, VoIP, and Telecommunication
7. Strong written and verbal communication skills required
8. Excellent Customer Service skills
9. Responsible, works well under pressure and with all different skill levels of employees
Job Type: Full-time
Pay: $22.00 – $26.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
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