Synchrony Financial Hiring for AVP – IT Project Manager – Health & Wellness Job at Costa Mesa, CA Full Time

Job Description:

Role Summary/Purpose:

The Health & Wellness team is one of the fastest growing divisions of Synchrony Financial. This role would be responsible for driving IT solutions to meet growth and product improvement goals on our CareCredit and PetsBest platforms.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Be able to take ownership, prioritize, meet deadlines and follow through on completion of complex, high-profile projects.

• Plan and communicate the project status, milestones and critical issues with key stakeholders (business, client, IT).q1q1.

• Be able to organize and analyze data and information and provide analytical and business oriented recommendations.

• Build collaborative relationships and driving change.

• Frame complex problems, apply creative analytics and formulate a pragmatic solution.

• Administration of Jira/Confluence

• Lead the monitoring and analyzing of operational data to identify trends, issues and opportunities, and provide feedback to DevOps and IT Operations teams in search of analytical-based recommendations/solutions.

• Proactively acquire business knowledge and technical expertise to provide insights to our business issues and concerns.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree with minimum 4 years of IT experience OR in lieu of degree, High School Diploma/GED and 8 years of IT experience within a Project/Program manager role (financial/banking industry preferred)

• Minimum 4 years of technology delivery and/or IT Project Management experience including developing business requirements and creating/maintaining MS project plans

• Minimum 3 years of experience working with analytics tools like, SAS, Tableau, Spotfire, etc.

• Minimum 3 years of experience with BI/reporting/Data Warehousing

• Experienced with enterprise level web and mobile SDLC

• Familiar with common development practices for enterprise web and mobile applications

• Proficiency setting up, administering, and maximizing benefit of Jira and Confluence tools, including native functionality; researching, testing, and implementing plugins and other integrations; experience developing interfaces between external tooling and Jira/Confluence infrastructure; creating and managing complex Jira workflows; screen, permission and notification schemes; creating dashboard and reports; experience with Jira Service Desk.

Desired Characteristics:

• Working knowledge of consumer banking platform, Fiserv or Fiserv Signature preferred

• Proven verbal and written skills specifically in the development of electronic and written materials for release management proposals, presentations, and status updates

• Demonstrated experience with time management, project prioritization and delivering on time and successfully completed project deliverables for multiple projects simultaneously

Grade/Level: 11

The salary range for this position is 75,000.00 – 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology