Symetra Hiring for Associate Customer Service Representative Job at Bellevue, WA Full Time

Are you looking to build a long-term career? Do you love helping others?

If you answered yes, then read on about the exciting Associate and Core Customer Service Representative opportunities at Symetra. As a Representative you’ll support our Retirement or Benefits division’s call center where you’ll play a key role in assisting our customers and in the overall success of Symetra. This position is available nationwide.

What’s cool about this role and Symetra? Here’s what some of our current Representatives have to say.

“I cannot believe how seamless the onboarding process with Symetra has been, despite the fact that I have never set foot in the office. The equipment, technology, and most importantly, the people, are all top-notch. I feel like I have really been able to get to know my coworkers, and the managers and senior representatives are always quick to help out when I need it. I feel extremely lucky to be working here.” – Aron

“Our workplace is so warm and supportive, in every aspect we are truly set up for success. Not only do we have support professionally, but we also do personally with being able to work from home to provide a better work-life balance.” – Ashley

“I love my job because everything you need to succeed is provided to you right from the beginning, whether working in the office or from home! Keeping Symetra’s core values in mind helps us as Symetra employee’s to keep up an amazing work environment where new insights are welcomed and feedback is appreciated.” – Cheyenne

“Why I enjoy working for Symetra is that I get to work in a relaxed environment with amazing benefits and so many options for growth within and Symetra allows me to have the freedom of a flexible work schedule where I can work in and out of the office to provide excellent service to our customers.” – Lisa

What you’ll do in this role

• Answer incoming phone calls from agents and customers
• Assist with a variety of inquiries, including status on pending new business applications and pending in-force transactions
• Help with specific in-force policy questions, product information, current rates, and service issue resolution
• Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy
• Navigate multiple administrative systems in support of our New Business, Claims, and In-force Back Office work ensuring you have an understanding and knowledge of processes and procedures
• Keep and document detailed and concise notes on all interactions
• Perform additional tasks or responsibilities at the request of management

We’re always looking for highly motivated, driven, and customer-centric individuals to join our team. We are hiring year-round for this role and have part-time, full-time, and remote opportunities available. We invite you to apply and explore a career at Symetra. If you’re a strong fit, we’ll reach out to you directly to start a conversation as opportunities become available.

Your education, experience and skills

Education Required

• High school diploma or equivalent combination of education and work experience required
• 1+ year Call center experience; managing large amounts of inbound calls strongly preferred
• Insurance or finance industry experience strongly preferred
• Outstanding customer service orientation, sense of urgency, and a high level of personal integrity
• Identify customers’ needs, clarify information, research every issue, and provide solutions
• Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
• Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
• Ability to handle multiple responsibilities and priorities concurrently
• Technical savviness and the ability to learn systems quickly
• Proficient in MSFT Suite
• Ability to problem solve, think quickly and multi-task
• Strong communication skills and a stickler for attention to detail
• At ease on the phone with both outbound and incoming calls
• Maintain records of all conversations in our database in a comprehensible way

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We embrace and celebrate diverse experiences, identities and perspectives because lifting each other up fuels thought and creates a stronger, more innovative company. We invite you to learn more about our efforts here.

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better—both at work and at home.

• Ongoing learning and skills development through our college tuition assistance, professional education certification programs and more
• Flexible work and telecommute arrangements
• Wellness program offering employees a variety of resources designed to assist you in reaching and maintaining your optimum health
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Give back to your community and double your impact through our company matching and/or participate in our company-wide week of service each June
• Want more details? Check out our Symetra Benefits Overview
  

Hourly Range: $20.00 – $24.66 plus eligibility for annual bonus program

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

To learn more about Symetra and our careers visit www.symetra.com/careers

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