Swizznet Hiring for Technical Support Representative Job at Remote Full Time

About Us

Swizznet, a Visory company, is a fast-growing technology company that unlocks the power of the cloud for small to midsize enterprises. We deliver headache-free IT and instant access to accounting software and other mission critical applications. Customer service is our first priority and that means finding innovative solutions for our clients and prospects and delivering with a smile through our signature Obsessive Support®.

Our teammates enjoy a telecommute environment that is highly collaborative and provides great flexibility and productivity. The pace is super-fast, so the days fly by! We succeed when each of us contributes our best to the team. Are you a highly motivated, driven individual who is extremely tech savvy and excellent at customer service? If so, then we want you to join our team.

We are looking for coworkers to provide top-notch technical support AND customer service to our customers across the country via phone and email. You will be joining a fun, energetic team in a dynamic, fast-paced cloud company. This is a remote position, so you must be able to provide customer support and be motivated to go above and beyond without someone looking directly over your shoulder.

Your responsibilities will include but not be limited to:

-Provide front-line technical support with exceptional customer service via email and phone and chat.

-Use excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion

-Research, test, and develop solutions for common problems in a methodical, detail-oriented and logical way.

-Escalate issues as required

-Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues

-Document all customer issues and support calls in our ticket system including problem, resolution and time to fix

-Be on a rotating on-call schedule for weekend support -Write up issues and solutions in our knowledge base forum

-Work on other IT initiatives and ongoing projects as assigned

Qualifications:

-Experience with Active Directory, Cloud Infrastructure, Remote Management tools STRONGLY preferred

-Amazing customer service savvy and interpersonal skills — can handle difficult or tense customer situations with ease and is experienced in setting customer expectations appropriately

-Rock-star troubleshooting, problem-solving and analytical skills

-Extremely detail-focused — nothing ever gets by you!

-Quick learner — can quickly pick up new systems and software with ease. You can read-through or hear information and instructions once and retain it.

-Fast thinker who can logically research solutions online and work through problems

-Self-starter who effectively manages their own priorities and activities

-Punctual individual, prepared and ready to dive in, the minute their shift starts

-Exceptional written and oral communication skills

-Previous customer service and support experience a must

-Experience in providing technical support to remote customers (TS/RDP and/or Citrix) preferred -Must understand the difference between a desktop and cloud environment

Our company offers a relaxed corporate environment with office-based staff.

Medical, Dental, Vision, 401K, and PTO are offered to full time employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 5×8
• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Application Question(s):

• What are your salary expectations?

Education:

• High school or equivalent (Required)

Experience:

• Technical support: 1 year (Required)
• Office 365: 1 year (Required)

Work Location: Remote