Sutter Roofing Hiring for IT Support Specialist – Orlando Job at Orlando, FL Full Time

Why should you choose to work at Sutter Roofing?

One of the longest-serving and largest roofing and sheet metal contractors in Florida and the U.S., Sutter Roofing remains at the forefront of the roofing industry. For over 120 years, our dedicated employees have built the company s reputation by providing high-performance commercial roofing systems, quality work, superior customer service, and the latest technological innovations.

From our four locations throughout Florida, Sutter Roofing has established a solid reputation for providing excellent customer service to a broad range of industries including Industrial, Health Care, Education, Retail, Cold Storage, Distribution, Government, and Condominiums. Sutter Roofing installs all types of commercial roofing systems, including the latest technologies as well as LEED-certified roofing products. From new construction, re-roofing, sustainability, and restoration, to repairs and roof maintenance programs, Sutter Roofing provides high-quality solutions customized for today s economy.

Position Purpose

• The IT Support Specialist will work in conjunction with our 3rd party IT managed services provider and outside vendors to maintain the organization s computer systems, including software, hardware, and networks.
• Their skills will assist the company in resolving technical issues concerning company software infrastructure, user issues, or network controls.
• They may implement or manage projects for designing, installing, and supporting overall systems, while also maintaining partner relationships.
• Responsible for managing projects relating to the company s current information technology infrastructure, coordinating with our managed IT services and SAAS vendors, identifying areas that need improvements or upgrades, and implementing these changes.
• Maintain the highest levels of professionalism and conduct, while striving to set the example as a part of the management team of the company.

• Works closely with management and staff to support the responsibilities, duties, and tasks shown below.

Responsibilities:

• User support for hardware, software, and connectivity issues (Internet, network, email, etc.)
• User support for IP-based devices (ex. VOIP phones, printers, etc.)
• The specialist is responsible for the deployment of hardware, software, and systems resources and working in a support role internally for personnel and new hires, setting up workstations and training as needed.
• Plan, coordinate, direct and execute IT-related activities aligned with IT service vendors and SAAS applications for business function priorities.

• Work closely with Management and users in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Responds to needs and questions of users concerning their usage and access to network resources.
• Documenting issues and remedial actions as needed
• Offer technical support to company staff and troubleshoot computer problems.
• Monitor changing network technology and deliver a technology update to the executive team each quarter.
• Travel to other office locations on a regular basis for any IT needs.

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements.

Skills and Attributes

• Core Skills include a thorough understanding of security protocols, IT Systems, networking infrastructures, and common office applications.
• Working knowledge of relevant operating systems, software, and programming.
• Working knowledge of software and other platform integration.
• Experience with commercial software
• Good organization, time management, and prioritization.
• Efficient troubleshooting abilities and critical thinking skills.
• Effective communication skills, including speaking, writing, and active listening.
• Great customer service and interpersonal skills.
• Excellent problem-solving.
• Initiative in learning and changing work methods to accomplish assigned tasks on a timely basis.
• Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail.

Education/Experience:

• Bachelor’s BS in information systems or related (Preferred)
• High school diploma (at minimum) and either technical training or technical education specializing in IT-related field.
• 5+ years’ experience in information technology management (Preferred).
• Must display functional knowledge and troubleshooting capabilities in a Windows Server Active Directory domain environment.
• General knowledge of IT, PC maintenance, Network Operations, Printers, and various IP-based technology.
• Comprehensive understanding of network architecture and client/server technology
• Software development abilities preferred.

Benefits

• Group health insurance, including medical, dental and vision
• Optional supplemental insurance
• 100% company paid Life and AD&D Insurance with the option to buy up
• 100% company paid Short Term and Long Term Disability
• 401(K) with employer match
• Profit Sharing Plan
• Discount Programs for theme parks, attractions and shows nationwide.
• Performance Recognition Award
• Service Excellence Award
• Annual Performance Reviews with potential for raises and bonuses
• On-the-job Training
• Gym Membership
• Corporate full-time employees receive:
  • Paid holidays after 90 days
  • Paid vacation after 90 days

Full Time Exempt Position – $42,000 – $50,000 annual salary based on experience

Come and work for Sutter Roofing and have your last first day at work forever!